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Categories Core Product Experience New metrics
Created by Guest
Created on Jul 14, 2025

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Provide analytics visibility into how long a ticket is in open statuses

I would like a way to see at a glance all my unresolved or opened tickets and a breakdown how how long these conversations have been opened. Currently there is no visibility how long a ticket is in a status outside until it is resolved

  • ADMIN RESPONSE
    Jul 30, 2025

    Your idea is now live and open for voting.

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  • Admin
    Elodie Barthe
    Apr 10, 2026

    Hello! Thank you for your feedback. You can use Front’s Live Dashboard to get this visibility. It shows, at global level or per inbox, the number of conversations still open along with how long they’ve been open, so you can easily track aging tickets in real time.

    You can also go directly into an inbox and sort or filter conversations by “oldest” or “oldest unreplied” to quickly identify the ones that have been waiting the longest.

    More details here: https://help.front.com/en/articles/2065-live-dashboard

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