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Status Planned
Categories New metrics
Created by Guest
Created on Mar 30, 2025

View backlog volume over time in Analytics

Problem
Managers can't see how conversation volume in their team's backlog is changing over time, making it hard to understand workload trends.

Request
Show how many conversations were in each status (Open, Snoozed, custom status) at specific points in time to track backlog evolution.

eg 'Open at start' and 'Open at end'

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