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Status Backlog
Categories New metrics
Created by Guest
Created on Feb 18, 2021

Show participant count per conversation

Problem
There is no visibility into how many team members contribute to resolving each customer request, making it difficult to identify efficiency and collaboration patterns.

Request
Track and report the number of participants involved in each conversation resolution.

  • ADMIN RESPONSE
    Jul 22, 2025

    Your idea is now live and open for voting.

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