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Add ability to navigate lists via keyboard

Whenever I’m tagging a conversation, navigating message templates, or any list for that matter, I’m unable to use CTRL-N and CTRL-P to move up and down the list. I’m forced to use the arrow keys which also breaks ergonomics. Google chrome, a numbe...
2 days ago in  0

Focus on the composer after exiting message template window via keyboard

When composing a message, if I open up the message template window and decide to not insert a message but instead exit the window with `ESCAPE` for example. The composer window does not get refocused and I have to use the mouse to click into the c...
2 days ago in  0

Provide option to "Keep participants" when a conversation is moved to a new inbox manually

Currently, companies have the option to create a rule in Front that moves a conversation to a new inbox and keep the current participants on the conversation, even when those participants do not have access to the inbox in question. When a convers...
4 days ago in  0

Mark an inbound or outbound message as high or low importance

Inbound and outbound messages in Outlook can be set to have high or low importance: https://support.microsoft.com/en-us/office/mark-a-message-as-high-or-low-importance-44be4160-d3d9-4f26-97bd-46359b845ae3?ui=en-us&rs=en-us&ad=us Requesting...
8 days ago in  0

OpenAI Integration for Front

No description provided
9 days ago in Composer 1

Live chat bots

Create live chat bots that can collect information from chat visitors, answer common questions, and route conversations to the right place.
25 days ago in Front Chat 1 Planned

Ability to duplicate message template

No description provided
about 1 month ago in Message templates 0

Improved analytics for Front Chat

No description provided
about 1 month ago in Live Chat 0

Knowledge Base / Help Center

Knowledge Base functionality to provide your customers with articles and guides that answer common questions.
5 months ago in Knowledge Base 0 Planned

Box integration

No description provided
9 months ago in New integration requests 0