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Ability to create a rule to Split Conversations

The ability to create a rule to split conversations will be useful for users that utilize the conversation threading option and have some recurrent emails arriving on the same thread for different reasons. Today customers are forced to split those...
24 days ago in Workflows 0 Backlog
161 VOTE

OpenAI / GPT integration for Front

Compose messages and summarize conversations using AI.
5 months ago in Composer 6 Planned

Comments will not cancel a snooze event

A lot of teams have a workflow where they snooze a conversation and continue to comment on it. It can be frustrating for them to always have to click Snooze again when it was internal comments that broke the snooze rather than a message from the c...
2 months ago in Snooze 1 Backlog

Add Tags to Sidebar by default

When creating a new subtag in the sidebar by clicking the three dot drop down, the default is to not have "show in sidebar" checked. It would make more sense to default to checking this box. It's very easy to remove a tag sitting on the sidebar, b...
about 2 months ago in P1 navigation - left pane / Tags 1 Backlog

Adding spell checks and grammar suggestions languages other than English

The Front integration of Grammarly does not support other languages. Add integrations with tools like "Language Tool" that support other languages
about 1 month ago in Core Product Experience 1 Backlog

Faster search indexing

Situation: I sometime do an action and immediately search for it (like I add a tag to a conversation, or I use the quick archiving action on the search results) Challenge: When I take an action on a conversation (like tagging, archiving...) I need...
3 days ago in Filters / Tech - Search performance 0 Backlog

Ability to select all (Ctrl+A) in the Spam folder

Today, we are unable to use the select all shortcut in the spam folder, which makes mass deletion of spam messages difficult.
4 days ago in Triage - get to inbox 0 0 Backlog

Use backspace as the keyboard shortcut for archiving a conversation

No description provided
4 days ago in Triage - get to inbox 0 0 Backlog

Additional welcome messages

As a Front Chat admin, I would like the ability to add more than one Welcome Message
4 days ago in Front Chat 0

Setting to turn on/off auto-shared drafts

Add the ability to turn on/off the new(ish) feature that automatically shares a draft with all participants. That way a user can decide if they want to have control over when a draft is ready to be shared.
3 months ago in Core Product Experience 0 Backlog