Microsoft Teams integration

All of our internal teams use Teams to communicate so to be able to keep all communication inside of Front will benefit us massively.

This would absolutely help communicate with clients/vendors/carriers that don't use Front & keep from moving between the two apps to communicate about things outside of items in Fron

Teams integration would be a huge help. We work with a range of clients/teams who opt to use different systems. From posts and chats to file sharing/management. Utilising Teams features through front would be a great time saver and keep the user interface consistent whatever we are working on.

Having Teams & Front integration would be incredibly useful for us. The rest of our business (internal & clients) use teams to share information, post updates and chat. Our operational team utilise front to respond to ticket type issues, and to liaise with the field team. Having to revert between 2 systems to stay on top of news and updates is a challenge for the operational team, and as such they tend to gravitate towards email instead of using teams like the rest of the business because of ease of being able to stay in front...

Our customer requires phone communication (via Teams) between the carriers and our team. Quite often, we have an issue with reporting that the phone follow-up took place and that we are keeping in touch with the carriers. Would it be possible for the manager to have visibility of the phone calls made by the team?

We also have response KPIs, so it would be great if Teams KPIs could be integrated into the Front dashboard.

Having a shared Teams channel with customers (unique to each customer), and having our teams responding without needing to leave Front, would be great.

We have SLA based on response time with our customers. Which are easy to measure within Front. We are next to that now using Teams channels for specific topics with our customers. To be able to answer more quickly, instead of mails ending up in the queue in shared inboxes. Which obviously impact the response time in Front. Would be great if some Teams KPIs would be integrated into the Front dashboard. Like #messages send/received in certain period, average reply time.

As many have mentioned before: The core use case would be to be able to respond to teams messages (direct and in channels) via front.

As we are working with slack for internal communication, some clients will add us as guests to their teams channels. This causes us to have another messaging app open all the time, which is really annoying and sometimes is forgotten.

The integration should be capable of Messages in privat / 1:1 chats as well as Messages and Threads in channels. Our roll is always a guest role so it is important that the authentification works if we are guests only.

The purpose of using Teams, for me, is especially to be able to reply to the conversations you have in Teams. And to be able to receive them.

In fact, as an internal example, half the company communicates on Teams.

If I could communicate with them on Front, for those who want to keep Teams, it would enable the department that uses Teams and the department that uses Front to be able to communicate.

So all Front users could stay in Front without having to go out.

I would echo what others have said here. The use cases for us are:

• Allowing us to reach out to team members (or enterprise customers) who do not use or have access to Front and/or where an issue is time sensitive, and retain a record of the conversation within the Front issue so all the history is a single location. The option to create a group conversation in Teams would be nice to have in some instances, but would be more of an edge case for us.

• Allow us to initiate a virtual Teams meeting where we have a complex issue or where we want to gather more information about a customer's product suggestion where we feel the issue is better handled through a conversation rather than email. Not all team members in our organization have access to dial-pad. In this case, recording that a meeting was started/finished in the Front issue with an option to add meeting notes and/or link to a meeting transcript would be useful.

This may open up a can of worms, but many of our team members also use Slack, so the option to select Teams or Slack would be nice.

Just seconding some of these statements - would be great for internal discussions to have on one platform for those not yet on Front.

This would absolutely help communicate with employees that don't use Front & keep from moving between the two apps to communicate about things outside of items in Front.

Yes! This will help with internal conversations with staff that don't use front we need to @mention them instead of @mentioning their emails!

It would be beneficial most especially for the syncing of the calendar since this is also connected to Outlook. Although it would be nice to also see being able to propose a new time for meetings. If we could get the messaging integrated as well, that would be very cool.

This would be extremely beneficial for both internal conversations with individuals who may not use Front as well as some direct conversations with customers.

Yes!, Yes, Yes, Yes, 10000000000000000000% yes! Please!

Hello! This is Shannon from Front's product team 👋

We are considering an integration with Teams and would love to hear more about what you would like to be able to do. Would you like to connect Teams to Front so that you can talk to your customers, to facilitate internal discussions, or both? Please provide details of specific cases if you are able.

Including the reply-time reporting in specified channels.

100%. As an outsourced BDC for automotive space... we have dealers who prefer to use Teams because their business already does internally... we have stores who like slack and WA and that's already integrated... but Teams would be a fantastic addition

It should also sync status & Out of Office messages!