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Status Backlog
Categories Customer Portal Knowledge Base
Created by Guest
Created on May 20, 2025

RELATED IDEAS

Add search and filtering to the customer portal

Problem
Portal users cannot search or filter their past conversations, making it difficult to find specific requests in a long history.

Request
Add search and filter capabilities to the customer portal so end users can find past conversations by keyword, status, or date.

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10 MERGED

Org Ticket Filters: Filter company tickets by assignee, product, site, priority, etc.

Merged
Allow customer admin to filter through and search all company tickets on their customer portal.
about 1 year ago in Customer Portal / Knowledge Base 1 Backlog