Knowledge Base

Problem Knowledge Base sites have limited visual customization — admins cannot adjust header colors, grid density, icons, content width, or footer visibility to match their brand. Request Add more styling and layout options for Knowledge Base site...

Problem Portal users cannot search or filter their past conversations, making it difficult to find specific requests in a long history. Request Add search and filter capabilities to the customer portal so end users can find past conversations by k...

Problem Knowledge Base lacks reporting — there is no way to see article counts by author, publication status, or content freshness across the entire Knowledge Base. Request Add Knowledge Base analytics comparable to existing team performance and c...

Problem The Knowledge Base article editor lacks common editing features — no undo, no drag-and-drop article reordering, no inline image paste, no in-article anchor links, and limited table and list formatting. Request Add undo, drag-and-drop reord...

Problem Migrating Knowledge Base content from Confluence requires using the generic CSV import or the API — there is no native importer. Request Add a native Confluence importer so admins can directly import Knowledge Base content without CSV conv...

Problem Internal Knowledge Base content is only accessible to teammates with a full Front license — employees who only need KB access cannot view it. Request Offer a lightweight license or access mode that lets non-Front employees read internal Kn...

Ability to export knowledge base articles

Problem Knowledge Base article drafts can't be reviewed or discussed as a team—there's no way for teammates to provide feedback or collaborate during the writing process. Request Allow teammates to comment on Knowledge Base articles in progress an...

Problem Knowledge Base appearance and search functionality are limited to Front's built-in options, preventing customers from fully customizing the experience. Request Allow custom CSS and JavaScript to customize Knowledge Base look and feel, incl...

Problem External Knowledge Bases can't be restricted by workspace like internal ones, risking information being shared or used incorrectly across teams that shouldn't have access. Request Add workspace-level access and shareability controls to ext...