RELATED IDEAS
Improve Knowledge Base article editor usability
Problem
The Knowledge Base article editor lacks common editing features — no undo, no drag-and-drop article reordering, no inline image paste, no in-article anchor links, and limited table and list formatting.
Request
Add undo, drag-and-drop reordering, screenshot paste, anchor links, collapsible sections, and improved table and list editing to the Knowledge Base editor.
It would be great to have another header format option. Right now, we are limited to only H1 (the title), H2 (the section headers), and H3. It would be great if there were an H4 option so that if we need to add a header that belongs under an H3 category header, it would show up in the side menu. I included a screenshot of an article where having an H4 header option would be super beneficial because you would clearly be able to see that OPTION A and OPTION B belong under Step 2.
+1 to all the comments. Most of our content lives in Wisita and Get Contrast. Would love for iframe embed or more formats available to upload in a KB article.
When using the code block, the syntax seems to be selected automatically. This doesn’t work in all cases, leading to wrong syntax highlight. Also, inline code (or just a monospaced font) would be great.
We really need this so we can embed Scribes we have created.
Also, just more flexibility with table formatting would be nice to have.
Image management in general is poor.
When you try to manually reorder the articles, it seems rather glitchy. It usually takes multiple attempts to be able to reorder the articles and get them exactly where I want them. Additionally, if I edit an article, why does it move it? I had the article where I wanted it, and then edited it, and it jumped to the top. Finally, the easiest way to reorder them would be to have arrows or numbers where you can edit them. Anything would be better than the drag and drop functionality that doesn't work that well.
Would love embedding iframes!
Agreed- Inserting Embed codes into Front's knowledge base is a necessary feature for seamlessly adding content from other sources. Specifically, we are looking to pair a Storylane.io 'How-to Guide' with each article we create to satisfy those who want written steps and those who want a video of how to do it. Native support for StoryLane.io would also work.
Undo buttons would be great, Ctrl/cmd+z does work...most of the time, but not everyone will know keyboard shortcuts.
Multilevel numbering - definitely would expect to see this, it's very useful and something I'd really expect to see as standard, big upvote for that.
On the screenshots, I actually can screenshot and paste which is interesting, but I am using a Mac OS and was told on a different app that wasn't possible too and I was able too, so that's interesting. But I do think that's really important if that's not true for everyone as that's very time consuming to keep saving, uploading and then deleting the file from your personal folders.
More than one image per line could be good. Even if we could use tables to have two columns and add images side by side that way, but the table borders need to have the option to make them white or invisible or it just looks messy. That's a feature I'd like to see for tables even outside of that use.
Tables are very frustrating, I do completely agree that it would be better to have the options within the table to edit it.
I can see why embedding file is also really really useful.
Hope this helps!
Inserting Embed codes into Front's knowledge base is a necessary feature for seamlessly adding content from other sources. Can we please get an update on this feature release?
Agree with above adding and embed would be helpful.