All ideas

Problem Current SMS integration options (Dialpad, Twilio) are large platforms; retailers need a lighter-weight SMS solution. Request Add integration with Ikeono SMS service.

Problem While Front's filtering is powerful, there's no way to save commonly used filters for reuse across conversations. Request Allow saving custom filters as Smart Mailboxes accessible from the inbox section.

Problem Triggered rules that are scheduled to run in the future aren't visible in the conversation, making it impossible to know if something will happen or for debugging. Request Display pending (triggered but not yet executed) rules in the conve...

Problem The mailbox layout is fixed with the preview pane on the right, but some users prefer a layout like Gmail or Outlook with the preview below the conversation list. Request Add a mailbox setting to place the conversation preview pane below t...

Request Integrate Microsoft 365 Copilot to bring AI-powered assistance and automation capabilities into Front conversations.

Problem When creating inboxes or team inboxes via API, the color cannot be specified, unlike tags which support a highlight attribute. Request Add the ability to set inbox color when creating inboxes or team inboxes via API.

Problem When the account is BCC'd on emails, it's usually spam or phishing, but there's no native way to detect and flag these without creating rules for each inbox. Request Add a rule condition that detects when the account is a BCC recipient and...

Problem Updating multiple inbox names individually is time-consuming at scale. Request Ability to bulk import and update inbox names.

Problem Dynamic Objects identify text patterns every time they appear, creating unnecessary context insertions in comments when the same pattern repeats. Request Option to restrict Dynamic Object pattern identification to messages only, excluding ...

Request Share Excel spreadsheets through Front conversations.