All ideas

Problem Cannot distinguish chatbot interactions from ad-driven traffic when tracking conversions in Google Ads. Request Track Google Ads conversion events for chatbot interactions to measure engagement of ad-driven visitors.

Problem Teams don't know whether CSAT survey completion and response rates vary based on how the question is phrased or framed. Request Measure and compare survey efficiency metrics (response rate, completion rate) across different survey question...

Problem The mailbox layout is fixed with the preview pane on the right, but some users prefer a layout like Gmail or Outlook with the preview below the conversation list. Request Add a mailbox setting to place the conversation preview pane below t...

Request Integrate Microsoft 365 Copilot to bring AI-powered assistance and automation capabilities into Front conversations.

Problem When creating inboxes or team inboxes via API, the color cannot be specified, unlike tags which support a highlight attribute. Request Add the ability to set inbox color when creating inboxes or team inboxes via API.

Problem Unlike Outlook and Gmail, Front doesn't allow users to schedule meetings during times that already have calendar conflicts. Request Enable booking calendar time slots that overlap with existing meetings.

Problem Shared inbox order is not synchronized across team members' devices, creating inconsistency in how the team views their inboxes. Request Sync shared inbox order changes across all team members' devices in real-time.

Problem Updating multiple inbox names individually is time-consuming at scale. Request Ability to bulk import and update inbox names.

Problem In completed chatbot transcripts, it is difficult to distinguish between multi-choice options the user was presented with versus free-text fields they entered. Request Display both the available options presented to the visitor and their s...

Problem The side-by-side inbox and email list view is overwhelming and prevents focus; the pop-out view does not allow toggling between threads. Request Add view options to display only the email list or only a single email without the side-by-sid...