All ideas

Problem There is no integration with ManageEngine Service Desk Plus Cloud, so incidents and service requests cannot be created from Front. Request Integration to submit incidents and service requests to ManageEngine Service Desk Plus Cloud.

Carpool is requesting the ability to push teammate status to be reflected in their Microsoft Teams Status

Problem When customers include images in the message body, they don't automatically become attachments when conversations are forwarded or exported. Request Automatically convert inline or embedded images from message bodies into file attachments.

Problem The API doesn't provide timestamp information for conversation status changes, making it impossible to retrieve when a conversation was resolved or statuses were updated. Request Include resolved_at and timestamp fields for all custom stat...

Problem Discussions lack support for checkboxes and task list formatting, forcing teams to use external tools like Asana, Monday, or Notion for project task management. Request Add checkbox task lists and expanded text formatting options to discus...

It would be nice to be able to have an SMS integration with Talkdesk so we can use that in both team communications as well as individual communication. Our sales team would like to be able to communicate with customers through SMS from their own ...

Problem Inboxes can be flooded with excessive messages from a single sender, impacting team productivity. Request Ability to set a maximum number of messages a sender can send per day.

Problem Calendar events can be accidentally saved to the wrong calendar, but unlike Google Calendar, Front doesn't allow changing the calendar after creation. Request Ability to move a calendar event to a different calendar after it has been saved.

Problem Rules that create tags based on links in conversations only work when links are pasted as plain text, not when they're formatted as clickable hyperlinks with href attributes. Request Ability to extract and process URLs from href attributes...

It would be nice to create a condition in the Front rules to allow SPAM emails to be automatically reopened if the sender is a known client. Currently, Front’s rule engine does not support checking the SPAM folder in the rules conditions. As a res...