All ideas

Request Add a keyboard shortcut to remove all text formatting from selected text.

Problem Knowledge Base articles can't be easily printed or shared in a format suitable for offline use or for people without company access. Request Enable printing of Knowledge Base articles in a clean, printable format that can be used in meetin...

Problem During service outages or sparse coverage, there is no way to notify customers who open the chat widget about the situation. Request Ability to broadcast status messages to customers in the chat widget during downtime or sparse coverage.

Problem There's no way to identify or track conversations where AI Compose was used, making it difficult to maintain context when analyzing Smart QA results or reviewing agent work. Request They want conversations to be automatically tagged when A...

Request Include Smart QA results as a measurable performance metric for teammate groups.

Problem There is no integration with ManageEngine Service Desk Plus Cloud, so incidents and service requests cannot be created from Front. Request Integration to submit incidents and service requests to ManageEngine Service Desk Plus Cloud.

Problem The comment editor doesn't recognize backticks typed on a US international keyboard with dead keys (which requires AltGR + backtick for accented character support). Request They want backticks to work in the comment editor when using a US ...

Problem Discussions lack support for checkboxes and task list formatting, forcing teams to use external tools like Asana, Monday, or Notion for project task management. Request Add checkbox task lists and expanded text formatting options to discus...

Problem Agents must download multimedia files (images, voice memos, videos) to view them, adding unnecessary steps to the workflow and requiring manual file cleanup afterward. Request They want to preview multimedia content directly in Front witho...

Problem When setting up DNS records for domain verification, the copy button includes extraneous text. Users must manually extract the relevant portion, which adds friction and increases the chance of errors. Request Update the copy action on DNS ...