All ideas

Problem Front does not hold HDS (Hébergeur de Données de Santé) certification, which is mandatory in France for any organization hosting or processing personal health data. This blocks adoption by healthcare-related organizations subject to French...

Problem When scheduling a meeting related to an email conversation, the meeting invitation doesn't appear in the conversation history; customers must schedule through the calendar separately. Request Display meeting invitations scheduled from a co...

Problem Contact lists can only be assigned to the To field, not CC or BCC. Request Support CC and BCC field assignments for contact lists.

Problem The dashboard shows assigned conversations per agent, but doesn't show message volume; since agents do work in other systems too, assigned conversations don't accurately reflect workload. Request Add a dashboard metric to display sent mess...

Problem When using rules to update custom fields, the field updates every time the rule triggers, leading to repetitive updates in long conversations. Request Add an option to control custom field update frequency: update only once or every time t...

Request Expose plugin width configuration options in the Front developer API.

Request Adjust when and how frequently the Front Chat welcome message appears to visitors on your website.

Problem There are no notifications when someone reacts to your comment, so positive reactions like "Like" can be easily missed. Request Send notifications when a teammate reacts to your comment.

Problem When sharing a conversation link, there is no way to control who can access it. Request Add access control options when sharing conversation links, such as limiting to teammates with existing access or allowing any teammate with the link.

Problem The conversation list doesn't show visual indicators for different senders, making it harder to quickly identify which domain or sender each conversation is from when managing conversations from multiple sources. Request Display the domain...