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Status Backlog
Categories Insights
Created by Guest
Created on Apr 22, 2024

Add assignment origin in the Conversations report

Please add this feature to the Conversations Report in Analytics in future updates.

The conversation report needs to have an option to see whether the conversation was assigned by a rule or via a teammate.

  • ADMIN RESPONSE
    Jul 25, 2025

    Your idea is now live and open for voting.

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