All ideas

Problem Team members don't use all team inboxes, but every team message template folder appears in their personal inbox template list, forcing them to scroll through dozens of folders to find their own templates. Request Allow hiding or removing a...

Problem Sequences can only be sent to pre-defined static groups or individual email addresses, limiting flexibility for targeting. Request Allow groups to be defined dynamically based on contact attributes when setting up sequences.

Request Adjust when and how frequently the Front Chat welcome message appears to visitors on your website.

Problem When a team member changes their status to out of office, conversations assigned to them remain in their inbox, preventing distribution to available team members. Request Automatically unassign conversations and redistribute them to availa...

Problem Team uses Front for shared customer service only, but the personal inbox appears first in the sidebar (desktop) and on app open (mobile), requiring manual switching to team inbox every time. Request Hide or disable personal inboxes entirel...

Request Enable users to quickly design contact forms using a visual drag-and-drop editor and embed them on websites.

Problem PEC (Posta Elettronica Certificata) emails are not natively supported. Instead of displaying the email directly, they appear as attachments with an XML certificate, complicating the reading experience. Request Add native support for PEC em...

Problem Bump settings only apply to shared inboxes, limiting the ability to manage email priority in personal inboxes, especially for outbound replies. Request Extend bump functionality to personal inboxes.

Problem AI summaries only work on individual threads and don't incorporate context from past conversations, which is important for complete understanding. Additionally, there's no way to configure what data is included in the summary context. Requ...

Problem Video conferencing is limited to Google Meet and Zoom. Request Add Slack as a video conferencing option for audio and video huddles. Context Slack is already integrated with Front.