All ideas

Right click on the Contacts, Analytics, and Rules should provide option to open in a new window. While working on a new rule or adding a contact, use may need to reference recent conversations/messages (e.g., subject line and domain name). It is d...

Sometimes you don't have the customer's name, and you need something more formal than hi or hello. Or perhaps you have the customer's name, but you just want to be more formal than hello [name]. That's why we would like to see a message variable f...

Right now, users have to write into our Support team in order to disable Oauth login. It would be helpful and reduce bottleneck for users to be able to toggle this in settings, and for admins to be able to do it on their behalf.

Our team would like to be able to reply as a new conversation to ease the ability for "Side Conversations" to happen with emails. For example, there may be a conversation with many participants that you'd like to keep on the original conversation,...

Sales teams make use of the merge conversations feature. However the analytics full event export includes no information relating to merged conversations. This makes merged conversations impossible to reconcile. Since merging conversations is a su...

The composer does not allow the use of uncommon URL schemes in hyperlinks, and does not automatically linkify URLs using uncommon URL schemes. Also, links in incoming messages that use uncommon URL schemes are silently blocked. They still appear t...

Enable sharing word and excel files through a WhatsApp message

When an email comes in from a new sender, the message shows who started the thread instead of who sent the email. This makes things confusing and some responses from individuals I would prio over others. This feature makes it difficult to do and t...

As an Admin, I want the ability to add a rule condition that stops a rule from running if it's triggered by an API rather than human creation.

Implementing a feature to block multiple departed teammates simultaneously would streamline our license/teammate management processes.