All ideas

Problem Agents must download multimedia files (images, voice memos, videos) to view them, adding unnecessary steps to the workflow and requiring manual file cleanup afterward. Request They want to preview multimedia content directly in Front witho...

Problem When setting up DNS records for domain verification, the copy button includes extraneous text. Users must manually extract the relevant portion, which adds friction and increases the chance of errors. Request Update the copy action on DNS ...

Request Raise the maximum number of personal tags above the current limit of 500.

Problem Team members don't use all team inboxes, but every team message template folder appears in their personal inbox template list, forcing them to scroll through dozens of folders to find their own templates. Request Allow hiding or removing a...

Problem Sequences can only be sent to pre-defined static groups or individual email addresses, limiting flexibility for targeting. Request Allow groups to be defined dynamically based on contact attributes when setting up sequences.

Problem Team uses Front for shared customer service only, but the personal inbox appears first in the sidebar (desktop) and on app open (mobile), requiring manual switching to team inbox every time. Request Hide or disable personal inboxes entirel...

Request Enable users to quickly design contact forms using a visual drag-and-drop editor and embed them on websites.

Please add this feature to the Conversations Report in Analytics in future updates. The conversation report needs to have an option to see whether the conversation was assigned by a rule or via a teammate.

We should be able to filter Front's Workload report by teammate group. For Customer Support Managers managing different global teams (i.e. APAC, EMEA, US - EST, PST etc.), this will help them quickly access insights on their respective teams workl...

Problem Video conferencing is limited to Google Meet and Zoom. Request Add Slack as a video conferencing option for audio and video huddles. Context Slack is already integrated with Front.