All ideas

Ability to see the follower count of a user I’m interacting with on Front app and filter incoming requests by follower count

Add Copper CRM to the available integrations to manage leads, opportunities and contacts within Front.

Whenever I’m tagging a conversation, navigating message templates, or any list for that matter, I’m unable to use CTRL-N and CTRL-P to move up and down the list. I’m forced to use the arrow keys which also breaks ergonomics. Google chrome, a numbe...

So that we can still receive 2FA code via phone number, in case of lost phone/replacement where we no longer have access to the Authenticator app.

Giving users the ability to delete a comment made by a rule. At the moment, only comment owners can remove these comments which means if they are posted by a Front rule, nobody can delete them. We want to give the opportunity for a company and/or ...

Context: Analytics is counting conversation segments When clicking to see the detail of a metric the number of conversation segment is displayed and the list of associated conversation is provided Problem: We can display 5 conversations for 6 segm...

Evaluate the activity of the teammate by counting the volume of meeting such as appointements Asked by a CSM to evaluate appointment activity

Proposed improvement: Provide all fields available in event exports in message export

Ability to send a CSAT survey to several contacts through a mass action such as a sequence (separately) In order to measure customer satisfaction over customer base on a periodic basis such as each quarter.