All ideas

I wish to ask a question and get an AI answer without having to read the entire conversation(s). For example: I'm in a conversation and I'm looking for a specific information ("what is this customer saying about X") I'm looking at the analytics ab...

This is helpful because many company email clients do not download images by default, therefore the 5 stars come through as alt text. Enabling an option to add a survey link will provide a better formatted option and more likely an end user might ...

We would really love to be able to see and respond to our Facebook reviews via Front, like we can with comments and DMs.

I constantly find myself changing the default search target from "All inboxes" to "Inbox". I can't think of a case to always want to search all teams I have access to. I think the default should be the current hierarchy and it should remember if I...

Sometimes you don't have the customer's name, and you need something more formal than hi or hello. Or perhaps you have the customer's name, but you just want to be more formal than hello [name]. That's why we would like to see a message variable f...

Right now, users have to write into our Support team in order to disable Oauth login. It would be helpful and reduce bottleneck for users to be able to toggle this in settings, and for admins to be able to do it on their behalf.

Our team would like to be able to reply as a new conversation to ease the ability for "Side Conversations" to happen with emails. For example, there may be a conversation with many participants that you'd like to keep on the original conversation,...

This would allow you to add a filter for only conversations where your rule triggered, e.g. allowing you to focus on the breach/achievement of your teams' rules only without other rules also being considered in the displayed results.

As soon as there are more than 10 conversations contributing to a metric, it becomes very difficult to filter them further. Being able to save the metric results into a view would make them easier to view within the app or to group together so tha...