All ideas

Problem Message links aren't visible by default in the URL bar, making it harder to create backlinks between conversations and save to external tools like Notion. Request Display shareable message links directly in the URL bar by default so they c...

Request Integrate Front with Videoask to embed and manage video Q&A interactions with customers.

Problem Photos must be downloaded locally before attaching to messages in Front. Request Integrate with Google Photos so photos can be attached directly from Google Photos without downloading.

Request Integrate Front with 15Five to sync employee engagement and performance management data.

Request Integrate Front with LogMeIn to manage remote support and customer assistance sessions.

Request Integrate Front with TextExpander to enable text snippet insertion and rapid text expansion within email compose.

Request Integrate Front with Bandwidth to manage voice and SMS communications.

Problem Many email clients don't load images by default, which means CSAT 5-star surveys appear as alt text instead of interactive stars. This reduces engagement and feedback submission rates. Request Provide an alternative CSAT survey option (suc...

Problem When a conversation has many participants, there's no direct way to start a side conversation with a subset of them. The current workaround is to forward as a new conversation and manually add recipients. Request Add a reply option that al...

Problem AI summaries only work on individual threads and don't incorporate context from past conversations, which is important for complete understanding. Additionally, there's no way to configure what data is included in the summary context. Requ...