All ideas

Problem Some custom fields only allow selecting a single value from a dropdown, limiting the amount of information that can be captured. Request Support multi-select dropdown custom fields so users can choose multiple values from the same list.

Problem It is difficult to visually identify which message in a conversation is currently being viewed or focused on. Request Apply a darker or distinct visual highlight to the current message to improve visibility.

Problem The Create Analytics Report API provides SLA breach counts but not the total number of messages with SLAs, preventing users from calculating SLA achievement percentage. Request Add the ability to retrieve total messages with SLAs in the Cr...

Problem Long conversations are difficult to review quickly without reading through all messages. Request Display a summary of the conversation at the end of a thread for quick reference.

Problem The Salesforce integration admin panel has a 'Save for all' option to apply field display settings globally, but offers no way to customize settings per teammate group, limiting flexibility for teams with different Salesforce needs. Reques...

Problem When pasting content, users have no visibility into formatting options before committing the paste. Request Display a popup showing paste options (default, with formatting, without formatting, etc.) when pasting.

Problem When searching for a parent tag, results only show conversations tagged with the parent tag, not with any nested child tags. Request Include nested tag results when searching for a parent tag so all related conversations appear together.

Problem The company currently uses Exclaimer to build signatures with conditional logic that pulls data from Azure directory (pictures, logos, contact details) based on user attributes, but Front doesn't support this capability. Request Enable con...

Problem When a team member changes their status to out of office, conversations assigned to them remain in their inbox, preventing distribution to available team members. Request Automatically unassign conversations and redistribute them to availa...

Request Raise the maximum number of personal tags above the current limit of 500.