All ideas

Problem There's no way to identify or track conversations where AI Compose was used, making it difficult to maintain context when analyzing Smart QA results or reviewing agent work. Request They want conversations to be automatically tagged when A...

Request Include Smart QA results as a measurable performance metric for teammate groups.

Problem Smart QA displays individual scores (e.g., 50% sentiment) but doesn't show which part of the conversation was evaluated, forcing agents to manually search through conversations to locate the referenced section. Request They want Smart QA s...

Problem Long conversations are difficult to review quickly without reading through all messages. Request Display a summary of the conversation at the end of a thread for quick reference.

Problem The comment editor doesn't recognize backticks typed on a US international keyboard with dead keys (which requires AltGR + backtick for accented character support). Request They want backticks to work in the comment editor when using a US ...

Problem When multiple departments use Front with different processes and procedures, a shared Knowledge Base can cause confusion—articles written for one department might be misapplied by another if they follow different protocols. Request Enable ...

Problem Agents must download multimedia files (images, voice memos, videos) to view them, adding unnecessary steps to the workflow and requiring manual file cleanup afterward. Request They want to preview multimedia content directly in Front witho...

Problem When setting up DNS records for domain verification, the copy button includes extraneous text. Users must manually extract the relevant portion, which adds friction and increases the chance of errors. Request Update the copy action on DNS ...

Problem When pasting content, users have no visibility into formatting options before committing the paste. Request Display a popup showing paste options (default, with formatting, without formatting, etc.) when pasting.

Problem When searching for a parent tag, results only show conversations tagged with the parent tag, not with any nested child tags. Request Include nested tag results when searching for a parent tag so all related conversations appear together.