All ideas

Situation: As an admin, I want to be able to check / track conversations that have been tagged by AI so that I can audit them. Today, it is only possible to see them as part of the search when clicking on "View" inside the rule selected tags tab. ...

When calling the fetch rule API endpoint, you are returned with minimal information (name and actions). It would be more ideal if there was reusable information fields such as which inbox is being impacted (inbox ID) and which tags are being appli...

Our team is a load balancing team so touched conversations is more useful to us as a lot of internal comment and drafts are used instead of replies.

It'd be great if we could add a blank field as a variable for the user to fill in, instead of a pre-generated field. This is something Yesware and Zendesk have

Twitter is pretty much a redundant platform and these default fields for a Contact are unnecessary clutter for the vast majority of Contacts.

Tracking the total number of message of a conversation

Would allow teams to use Microsoft Bookings within Front.

Ply.io is incredibly powerful and would supercharge Front! Users will be able to automate workflows and significantly reduce manual work and app switching and copy pasting. They could set up buttons, triggers, and actions to automatically create t...