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Status Backlog
Created by Guest
Created on May 19, 2024

Include SLA message counts in analytics API

Problem
The Create Analytics Report API provides SLA breach counts but not the total number of messages with SLAs, preventing users from calculating SLA achievement percentage.

Request
Add the ability to retrieve total messages with SLAs in the Create Analytics Report API to enable SLA achievement calculations.

  • ADMIN RESPONSE
    Jul 25, 2025

    Your idea is now live and open for voting.

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