All ideas

Problem When inquiry emails arrive from "no-reply" addresses, teams manually extract the customer's actual email from the message body and manually change the recipient before responding, adding extra work to each reply. Request Add Rules function...

Request Send notifications when tasks are resolved.

Problem Front displays a webchat icon in the conversation list but not for SMS or Email, making it harder for teams to quickly identify which channels have different SLA expectations. Request Add consistent, intuitive icons for all channel types (...

Problem Users need granular control over calendar sharing but cannot override global calendar visibility settings on a per-person basis (e.g., keeping calendar not shared globally but allowing specific people to view details). Request Enable a glo...

Request Notify teammates when an email is assigned to them so they're immediately aware of new assignments.

Problem The mobile app doesn't support emoji reactions on messages and comments, limiting team communication features that are available on desktop. Request Enable emoji and GIF reactions on messages and comments in the mobile app.

Problem Pinned comments in the P3 dropdown appear in a fixed order with no ability to reorder or sort them, making it harder to find specific comments. Request Allow users to sort pinned comments by date in ascending or descending order for easier...

Problem Rules are created per inbox, making it difficult to maintain consistent behavior across shared inboxes that should follow the same company policies like SLAs. Request Allow creating company-wide rules that can be applied to specific shared...

Problem Create Draft endpoints require a channel_id parameter, while Send Reply endpoints do not, creating inconsistency. Request Allow the API to select a default channel when channel_id is not supplied.

Problem Tags are not easily accessible in the message composer UI, requiring users to manually navigate to add them to outgoing messages. Request Add tags as a keyboard-accessible field in the composer (alongside To, CC, BCC, Subject), so users ca...