Smart rules

Calendar Location Custom Fields: Dropdown field with multi-select options, allowing users to quickly choose from predefined office addresses instead of typing them manually each time. The selected address(es) will populate the meeting location field.

I have a few dynamic variables I use in multiple rules. Some are relatively complex to configure like "Support Team member is available (Boolean)" - made by fetching Support Teammate Group > Filter (Teammate.is_available == true) > TeammateL...

Be able to extract and transform attachement content data to use in dynamic variables in workflows. For example: extract attachment info > use in API request to create order request in TMS

Right now, we're limited to only extracting a single item from an email, which makes it challenging when there might be a list of items that we'd like to extract in an unstructured way and pass that list into another system downstream. So, support...

It would be very helpful if there was a condition in rules that allowed you to trigger a rule based on what Front user performed the originating trigger/action. For example, we have an SLA set up but we have a tag that will exclude a message from ...

While custom fields are currently enabled on the Inbox level, having these fields enabled a step further on the Channel level – the actual email customers use for example – would allow you to dynamically insert phone numbers, names, and other impo...

Some auto-created contacts have their name as "last name, first name" Front's dynamic variables will identify the name listed first as the contact's first name and won't take the comma into consideration when identifying the correct first/last nam...

Have a new [Is out-of-office] Teammate property to use in Dynamic Variables, in addition to [Is available] which returns false whether the status is Busy or Out-of-office.

Example use case: In building some rules/macros, I want to access the current timestamp. For example, I want to create a tag prefixed with the current date; "[2025-03-25] {generated-tag-name}". At present, you can fetch a timestamp from attributes...

We would like to create a rule that assigns the conversation to whoever initiates an action. For example, if someone changes the status from 'Open' to 'Waiting' the ticket would be automatically assigned to that person instead of them needing to m...