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Status Backlog
Categories Smart rules
Created by Guest
Created on Jan 5, 2022

Duration-type dynamic variables & custom fields

Introduce duration fields in rules to power time-sensitive workflows. For example:

  • Add a "SLA target" custom field on the account to support a customer-specific SLA targets

  • Have a "contract renewal date" custom field and use dynamic variable to figure out "time to renewal date". If soon, trigger renewal email.

  • Attach files