RELATED IDEAS
Support current timestamp in rules
Problem
Rules and macros can access timestamps from message attributes, but not the current timestamp, limiting the ability to generate dynamic tags and automate time-sensitive workflows.
Request
Support time-based dynamic variables (e.g., current date and time) for use in rule actions like auto-tagging.
1
MERGED
[Dynamic Variable] Access "now()" timestamp
In building some rules/macros, I want to access the current timestamp. For example, I want to create a tag prefixed with the current date; "[2025-03-25] {generated-tag-name}". At present, you can fetch a timestamp from attributes like the message ...
Backlog
Same for Custom fields ! I want to access the current timestamp of a specific event for analytics purpose.
For example, I want to create a custom field with the date of the ticket resolution.