RELATED IDEAS
Add 'trigger author' condition to rules
Problem
Rules trigger regardless of who performs the action; unauthorized users can bypass SLAs by manually adding exclusion tags.
Request
Add a rule condition that triggers based on which teammate performed the action that initiated the rule.
Context
This enables SLA enforcement and audit controls by restricting certain actions to automation only.
Yes, knowing which user performed the action in branching rules would allow us to do different dynamic variables and take different actions via webhook depending on who took the action.
We would find this immensely helpful