Hi, I would like to have the time left before warning or breach displayed based on business hours of our teammates. For example, if a message was received 5.04 pm CET - Our business hours 9.00 AM to 5.00 PM CET. Time left is already displayed while I would like it to be displayed only from business hours and have only the time hour and min left displayed before SLA Warning tag is applied.
Your idea is now live and open for voting.