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Status Backlog
Created by Guest
Created on Sep 11, 2025

Get the time left before SLA Warning or breach displayed based on business hours

Hi, I would like to have the time left before warning or breach displayed based on business hours of our teammates. For example, if a message was received 5.04 pm CET - Our business hours 9.00 AM to 5.00 PM CET. Time left is already displayed while I would like it to be displayed only from business hours and have only the time hour and min left displayed before SLA Warning tag is applied.

  • ADMIN RESPONSE
    Sep 11, 2025

    Your idea is now live and open for voting.

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