All ideas

Request Support pagination and filtering (by channel type) in the GET /channels API endpoint to improve performance and enable finer-grained queries.

Problem When multiple team members work in a shared inbox, each person has their own independent clipboard history, making it difficult to efficiently share and reuse cut/paste items across the team. Request Provide a shared clipboard feature (sim...

Problem Teams need a way to store partner or customer notes and important links together on a conversation thread. Currently, this information gets scattered across internal comments and emails, making it difficult to find and reference. Request A...

Problem Analytics dashboards can only be viewed in Front and cannot be exported for sharing or archiving. Request Enable PDF export of analytics charts and dashboard reports for internal sharing and scheduled email distribution.

Request Control how often analytics reports are automatically generated and sent to recipients.

Problem Attachments cannot be automatically saved to external storage systems as part of rule-based workflows. Request Add a rule action to automatically log and save attachments to third-party storage services like Dropbox and Google Drive.

Problem Rule delay conditions like Time Since Trigger only support minute-level granularity, preventing workflows that require waits of a few seconds. Request Extend delay conditions to support seconds-level granularity for fine-tuned timing in ru...

Request Make pinned analytics views more prominent and easier to access.

Problem The required tags dialog opens without focus on any field. Teams must use the mouse to click the first tag field before typing. This friction compounds when multiple tags are required to be filled in sequence. Request Auto-focus the first ...

Problem It is difficult to visually identify which message in a conversation is currently being viewed or focused on. Request Apply a darker or distinct visual highlight to the current message to improve visibility.