All ideas

Both: In app (could be in a conversation's details) And through the API (directly in the response, without having to request an export)

Currently, users have to reach out to support to request an individual inbox's ownership transfer to another user. They can easily delegate their individual inboxes to users, and I feel like it'd make sense to grant the ability to fully transfer o...

For the heat map, would be nice to not have to scroll, (so one could take a screenshot for reporting), or if the table image was exportable.

When we send an email through Front and use the HubSpot integration and logging rule to log to HubSpot, the email is marked as "unassigned" on HubSpot's end and we are unable to assign it after the fact. Because these emails are unassigned, they a...

When using HubSpot plugin, Front logs all emails, sent and received, to your teams' contact records. We don't need these logs on our own contact records. I would love for the HubSpot logging to skip logging to contacts in your own domain, or at le...

It would be nice to integrate Google Dialogflow into our chat offering in the way Twilio Flex currently does https://www.twilio.com/blog/flex-dialogflow-cx-digital.

Many companies or organisations use external software that is reliant on character shortcuts, such as '/'. This can conflict with Front's own built-in '/' shortcut for Templates. Allowing modification of this character or the option to disable thi...

Situation: As an admin, I want to be able to check / track conversations that have been tagged by AI so that I can audit them. Today, it is only possible to see them as part of the search when clicking on "View" inside the rule selected tags tab. ...

Our team is a load balancing team so touched conversations is more useful to us as a lot of internal comment and drafts are used instead of replies.