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    Allow non-company admins to create and manage custom fields

    Today, only a company admin has the ability to create, edit and delete custom fields. This can prevent trusted Workspace admins from setting up the Workflows they need autonomously. How could we allow more users to set up custom fields?
    almost 3 years ago in Custom fields / Permissions 0 Backlog

    Query metrics for a specific conversation

    Both: In app (could be in a conversation's details) And through the API (directly in the response, without having to request an export)
    about 4 years ago in Investigation features 0 Backlog

    Tags: Improve Data Export Capability for emails with multiple Tags; Improve Tag grouping / hierarchies

    Current problems with tag grouping / data exports: In Front data exports to Excel/csv, all tags that are applied to an email appear in ONE cell (comma separated). Example cell: [tag1,tag2,tag3] Grouping our tags (such as by color) has no impact on...
    almost 3 years ago in Exports, API and connectors 1 Backlog

    Side bar Organization

    It would be nice to be able to be able to customize having shared inboxes on top and assigned conversations below.
    almost 3 years ago in Core Product Experience / P1 navigation - left pane 0 Backlog

    Universal Search across tools

    Description: As a Front user I search across multiple tools to do my job and answer the requests I receive. Things like I search for a conversation in Front I search for contact information in my CRM I search for a knowledge base article in my kno...
    almost 3 years ago in Search 0 Backlog

    Ability for multiple people to edit chatbot flow at once

    Only one admin can currently edit the chatbot flow at a time. Would it be possible to support multiple admins editing it at the same time?
    almost 3 years ago in Chatbots 0 Backlog

    Make P2 time format a personal preference

    In P2, teammates can toggle the time format between time of last activity and time since last activity. Toggling is done by simply clicking on the time. Since it is easy to mis-click on the time, the format can easily change. If we move this setti...
    almost 3 years ago in Settings 0 Backlog

    Co-owning scheduling links

    I would like to share ownership of the scheduling links with other team members for when I am out of the office or need a team member to manage to scheduling link.
    over 1 year ago in Schedule - manage your calendar 0 Backlog

    Login-controlled support form

    We want to authenticate our customers when they create a support ticket on our contact form. The best implementation for this in our organisation would be to have a login-controlled support form page similar to the existing login-controlled KB tha...
    over 1 year ago in Form 0 Backlog

    Expand Context Link pattern matching logic for multiple character classes

    Being able to add multiple character classes to the string that Front targets in contextual linking. Maybe by having some "and/or" logic. For example, Inv: [Letters or digits] OR [letters-digits]. Use case. We get multiple different types of invoi...
    almost 3 years ago in Developer Platform 0 Backlog