All ideas

Problem The Dialpad integration doesn't support click-to-dial, limiting quick customer calling from Front. Request Enable click-to-dial functionality for Dialpad so teammates can call directly from conversations.

Problem Viewing inbox and settings requires switching between views, making it difficult to adjust settings while managing conversations. Request Allow side-by-side view of the inbox and settings panel in a split-view layout.

Problem When managing multiple personalized drafts that need the same action (e.g., send and snooze until a specific date), users must perform the action individually on each draft. Request Support bulk operations to send and snooze (or send and a...

Problem Retrieving all recipients in a conversation requires iterating through every message and manually de-duplicating, which is inefficient and results in multiple API calls. Request Provide a method to fetch the complete list of conversation r...

Request Require and track tags on personal email inboxes to distinguish between client-facing emails and personal or spam emails.

Problem Large contact exports take hours to complete; if the page is refreshed or closed, the export is lost. Request Send exports via email with download links instead of requiring users to keep the page open.

Problem Availability status is displayed when assigning a teammate but not visible once they're assigned, making it difficult to quickly see if an assigned teammate is available. Request Display the assigned teammate's availability status (availab...

Problem When displaying team analytics on a shared office screen, the data becomes stale without manual page refreshes. Request Enable automatic page refresh on the analytics view so displayed data stays current.

Problem Instagram channel only supports replies to inbound direct messages. Request Enable creating new outbound conversations on Instagram.

Request Support pagination and filtering (by channel type) in the GET /channels API endpoint to improve performance and enable finer-grained queries.