All ideas

Problem Retrieving all recipients in a conversation requires iterating through every message and manually de-duplicating, which is inefficient and results in multiple API calls. Request Provide a method to fetch the complete list of conversation r...

Request Add analytics and metrics reporting for connectors to help teams track integration usage and performance.

Problem Conversations can only be moved between inboxes, not shared. When multiple teams need to collaborate on the same conversation, moving it removes it from one inbox, even though it's relevant to both teams. Request Add the ability to share c...

Problem Permanently deleting conversations requires clicking into each message individually and confirming, and there is no bulk delete option, making it very time-consuming to purge unwanted conversations like calendar notifications. Request Add ...

Request Require and track tags on personal email inboxes to distinguish between client-facing emails and personal or spam emails.

Problem Availability status is displayed when assigning a teammate but not visible once they're assigned, making it difficult to quickly see if an assigned teammate is available. Request Display the assigned teammate's availability status (availab...

Currently, if a user prefers using Dark Mode for the overall interface but wants to view or compose emails with a white/light background, there isn’t an option to lock that preference in. I’m proposing a setting similar to what Outlook offers, whe...

Problem Personal tags no longer stand out visually in the interface, making it harder to spot important personal tasks and updates. Request Make personal tags bold or otherwise visually distinct so they stand out among other updates.

Problem Instagram channel only supports replies to inbound direct messages. Request Enable creating new outbound conversations on Instagram.

Request Support pagination and filtering (by channel type) in the GET /channels API endpoint to improve performance and enable finer-grained queries.