All ideas

It would be nice to be able to be able to customize having shared inboxes on top and assigned conversations below.

Description: As a Front user I search across multiple tools to do my job and answer the requests I receive. Things like I search for a conversation in Front I search for contact information in my CRM I search for a knowledge base article in my kno...

As an admin, I assign workload based on assigned conversations within the live dashboard. I cannot do this on mobile currently

Ability to see the 'seen' icon along with the sent time in the automated response email. It will help the support with a more precise answer.

Only one admin can currently edit the chatbot flow at a time. Would it be possible to support multiple admins editing it at the same time?

In P2, teammates can toggle the time format between time of last activity and time since last activity. Toggling is done by simply clicking on the time. Since it is easy to mis-click on the time, the format can easily change. If we move this setti...

Both: In app (could be in a conversation's details) And through the API (directly in the response, without having to request an export)

Being able to add multiple character classes to the string that Front targets in contextual linking. Maybe by having some "and/or" logic. For example, Inv: [Letters or digits] OR [letters-digits]. Use case. We get multiple different types of invoi...

Currently, users have to reach out to support to request an individual inbox's ownership transfer to another user. They can easily delegate their individual inboxes to users, and I feel like it'd make sense to grant the ability to fully transfer o...

The ability to narrow the times displayed on the week view of the calendar. Currently it shows 24 hours, when only ~9 are going to have any events. This squeezes all the events in that time frame. Changing the view to 12 hours or less would make t...