All ideas

Problem Shared calendars in the Front calendar interface appear as a flat list in the sidebar without organizational structure, making it difficult to manage and navigate multiple calendars. Request Enable calendars to be organized into a folder-b...

Problem There's no way to set a company-wide default reply option, so admins must train each user individually about the option, creating training overhead and friction. Request Allow admins to set the default reply option (e.g., Send & Snooze...

Request Enable load balancing limits to be configured separately for different message types (such as emails versus chats) for more granular distribution control.

Problem There's no way to mark out of office for team inboxes only while still receiving personal inbox notifications. As a result, team members don't mark OOO at all and team inboxes miss or delay responses. Request Add the ability to set out of ...

Problem The WhatsApp channel doesn't support polls, requiring recipients to type responses which reduces participation, creates inconsistent data, and slows feedback collection. Request Enable polls in the WhatsApp channel that allow recipients to...

Problem Inbox filters show open, archived, snoozed, etc., but there's no filter to view shared team drafts. Request Add a drafts filter tab in the inbox so team members can view shared drafts alongside other inbox filters.

Problem The conversation list currently displays only "time left to reply goal" instead of actual message timestamps, making it difficult to quickly reference when emails arrived for prioritization and team collaboration. Request Add message times...

As a developer I sometimes need to see the source inbox of a move (i.e. see which inbox a conversation was moved from in addition to the inbox it was moved to.

Problem Front currently hosts data in the US and Ireland. Organizations in other regions may have regulatory requirements to store data within their own country or jurisdiction. Request Expand data server locations to additional countries and regi...

Problem When a request comes in from a known contact, the agent has to click into the contact to view notes, missing context that could speed up response times. Request Allow contact notes to be extracted and automatically posted as a comment in i...