All ideas

Problem Attachments cannot be automatically saved to external storage systems as part of rule-based workflows. Request Add a rule action to automatically log and save attachments to third-party storage services like Dropbox and Google Drive.

Problem Rule delay conditions like Time Since Trigger only support minute-level granularity, preventing workflows that require waits of a few seconds. Request Extend delay conditions to support seconds-level granularity for fine-tuned timing in ru...

Problem Rules are created per inbox, making it difficult to maintain consistent behavior across shared inboxes that should follow the same company policies like SLAs. Request Allow creating company-wide rules that can be applied to specific shared...

Problem Create Draft endpoints require a channel_id parameter, while Send Reply endpoints do not, creating inconsistency. Request Allow the API to select a default channel when channel_id is not supplied.

Problem Tags are not easily accessible in the message composer UI, requiring users to manually navigate to add them to outgoing messages. Request Add tags as a keyboard-accessible field in the composer (alongside To, CC, BCC, Subject), so users ca...

Request Display an indicator when a conversation contains attachments during printing.

Request Add account filtering to the Live Dashboard to view activity and status for specific customers.

Problem Organizations with many team inboxes have limited color options, making it difficult to visually distinguish inboxes in the sidebar and quickly identify inbox membership based on the color indicator. Request Expand the available color pale...

Problem Blocking an email sender doesn't automatically remove their past emails from the inbox, leaving unwanted messages in the conversation history. Request They want an option to automatically archive all existing emails from a sender when bloc...