All ideas

Problem Application Objects only match single-line text patterns. Multi-line content like trip reservations (Leg 1 LAX - SFO, Leg 2 SFO - PDX) or logistics stops cannot be extracted, requiring workarounds with Dynamic Variables. Request Extend App...

Problem Support teams often need to send the same message template to customers repeatedly, which appears impersonal and repetitive. Request Automatically generate variations of a template using AI that preserve the core message while varying the ...

Request Add printing functionality to the Front iOS app, matching capabilities available in other iOS applications.

Problem Message templates used in rules and automations contain hardcoded business hours. When business hours change due to hiring in new time zones, every template must be manually updated. Request Add business hours as a variable field in messag...

Problem Knowledge Base content exists in a single version, but guidance needs to vary by region. Service guides should be tailored based on where customers reside. Request Support multiple versions of Knowledge Base pages, displayed by user locati...

Problem The mobile app doesn't support emoji reactions on messages and comments, limiting team communication features that are available on desktop. Request Enable emoji and GIF reactions on messages and comments in the mobile app.

Request to allow creation of multiple Contacts in the same Workspace which share the same email. Example use cases: I have a Contact who works for Company X and their subsidiary Company X-Y; they use the same email address for both. I want two con...

Problem Screenshots added to messages cannot be edited with borders or styling. This capability exists in other email clients like Outlook. Request Add screenshot editing capabilities to allow styling and annotation of images before sending.

Problem New message pop-ups and meeting reminder notifications are not clickable, requiring users to navigate manually to the item instead of opening it directly from the notification. Request Make message pop-ups and meeting reminders clickable s...

Problem When managing multiple personalized drafts that need the same action (e.g., send and snooze until a specific date), users must perform the action individually on each draft. Request Support bulk operations to send and snooze (or send and a...