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Improve the analytics available to agents ("Me" workspace)

No description provided
over 1 year ago in Insights - Other 0 Backlog

Add variables for scheduling links in signatures

We have a hacky workaround for this using Teammate custom fields, but we'd love to be able to include a user's scheduling link in a signature via a variable (perhaps this also requires a way for a user to specify a default scheduling link?)
over 2 years ago in Scheduling Links / Signatures 0 Backlog

Zoom Chat

Allow zoom chat to be a channel
over 2 years ago in New integration requests 0 Backlog

Co-owning scheduling links

I would like to share ownership of the scheduling links with other team members for when I am out of the office or need a team member to manage to scheduling link.
over 1 year ago in Schedule - manage your calendar 0 Backlog

Login-controlled support form

We want to authenticate our customers when they create a support ticket on our contact form. The best implementation for this in our organisation would be to have a login-controlled support form page similar to the existing login-controlled KB tha...
over 1 year ago in Form 0 Backlog

Configure Instagram to log DMs & Comments into separate inboxes

We have recently been posting more clips from our podcast on our IG which has been helpful to drive engagement with more comments. However, our Front IG integration/inbox is now very busy with comments. It would be ideal to have the comments and D...
over 2 years ago in Existing integrations 3 Backlog

Cmd + click (or ctrl+click) to open in a new tab

My suggestion is pretty straight forward and easy to setup : I would like to be able to open things (like settings) in a new tab by right clicking and selecting the option, or cmd+click like in every other websites. My problem is when I want to cr...
over 2 years ago in Core Product Experience 0 Backlog

Allow non-company admins to create and manage custom fields

Today, only a company admin has the ability to create, edit and delete custom fields. This can prevent trusted Workspace admins from setting up the Workflows they need autonomously. How could we allow more users to set up custom fields?
over 2 years ago in Custom fields / Permissions 0 Backlog

Tags: Improve Data Export Capability for emails with multiple Tags; Improve Tag grouping / hierarchies

Current problems with tag grouping / data exports: In Front data exports to Excel/csv, all tags that are applied to an email appear in ONE cell (comma separated). Example cell: [tag1,tag2,tag3] Grouping our tags (such as by color) has no impact on...
over 2 years ago in Exports, API and connectors 1 Backlog

Side bar Organization

It would be nice to be able to be able to customize having shared inboxes on top and assigned conversations below.
over 2 years ago in Core Product Experience / P1 navigation - left pane 0 Backlog