All ideas

Request Enable direct connection to Power BI for real-time analytics and reporting on Front data.

Problem Custom fields intended to be managed by rules or automations can be manually edited by teammates, breaking automated workflows. Request Allow admins to lock specific custom fields to prevent manual editing, ensuring values are only modifie...

Request to allow creation of multiple Contacts in the same Workspace which share the same email. Example use cases: I have a Contact who works for Company X and their subsidiary Company X-Y; they use the same email address for both. I want two con...

Problem When setting up automated analytics email reports, the emailed reports always function as if "Filtered tags" is selected, regardless of whether the user chose "All tags" or "Filtered tags" on the saved report view. Request Make automated a...

Problem Analytics dashboards can only be viewed in Front and cannot be exported for sharing or archiving. Request Enable PDF export of analytics charts and dashboard reports for internal sharing and scheduled email distribution.

Request Control how often analytics reports are automatically generated and sent to recipients.

Problem Admins can only set uniform assignment limits for all teammates. Request Allow admins to set complex, per-teammate assignment rules (e.g., max 1 chat and max 5 emails for a specific teammate).

Problem Attachments cannot be automatically saved to external storage systems as part of rule-based workflows. Request Add a rule action to automatically log and save attachments to third-party storage services like Dropbox and Google Drive.

Problem Rule delay conditions like Time Since Trigger only support minute-level granularity, preventing workflows that require waits of a few seconds. Request Extend delay conditions to support seconds-level granularity for fine-tuned timing in ru...

Problem When managing multiple personalized drafts that need the same action (e.g., send and snooze until a specific date), users must perform the action individually on each draft. Request Support bulk operations to send and snooze (or send and a...