All ideas

I want to be able to access a list of conversions directly in the inbox, so that I can navigate faster between them and take action on them

Current problems with tag grouping / data exports: In Front data exports to Excel/csv, all tags that are applied to an email appear in ONE cell (comma separated). Example cell: [tag1,tag2,tag3] Grouping our tags (such as by color) has no impact on...

It would be nice to be able to be able to customize having shared inboxes on top and assigned conversations below.

Description: As a Front user I search across multiple tools to do my job and answer the requests I receive. Things like I search for a conversation in Front I search for contact information in my CRM I search for a knowledge base article in my kno...

Only one admin can currently edit the chatbot flow at a time. Would it be possible to support multiple admins editing it at the same time?

In P2, teammates can toggle the time format between time of last activity and time since last activity. Toggling is done by simply clicking on the time. Since it is easy to mis-click on the time, the format can easily change. If we move this setti...

We don't have the ability to insert links from composer in Facebook channels in the same way we have for email. This necessitates customers to add long hyperlinks in their responses with no way to shorten them

Being able to add multiple character classes to the string that Front targets in contextual linking. Maybe by having some "and/or" logic. For example, Inv: [Letters or digits] OR [letters-digits]. Use case. We get multiple different types of invoi...

For the heat map, would be nice to not have to scroll, (so one could take a screenshot for reporting), or if the table image was exportable.

Both: In app (could be in a conversation's details) And through the API (directly in the response, without having to request an export)