All ideas

We use custom ticket numbers for client-facing communication, and related billing, which we really appreciate for the clarity. However, these ticket numbers can't be used to create dynamic fields. This limits the functionality of the numbers.It wo...

SMS channels require strict compliance rules, including preventing any messages sent to customers if they've opted out. We are able to put customers on a 'do not contact' customer list but we aren't able to ensure that messages are not sent to the...

Currently, Front cannot be installed at machine-level and then be updated by local non-admin users. We want to install at machine-level so that we can use a package manager like Chocolatey to keep the software update via remote management software...

Be able to create an appointment from an email and info from the email is automatically populated in the email. It could also add the person who sent the email as a guest or guest suggestion.

When creating a message, it would be great to have an option to add inline images in the messages. Maybe an extra parameter (hash map) which can be given to the create message request. This map would have a structure like {CID1: BASE64_ENCODED_IMA...

As a manager, I want to either receive a notification or trigger a rule, whenever the live dashboard hits specific criteria (for example: if the backlog is more than x conversations, trigger this action or notify me)

For Front email notifications, it'd be great if the 'View in Front' button existed in the header somewhere. When a thread gets too long, you have to click 'View entire email' in Gmail to display that button. Even if something like the subject line...

"Shared draft" as default behaviour for a shared inbox (instead of personal draft) – when creating a new conversation (via compose button), not only on reply. Example: we have a shared inbox e.g. "accounting". we draft invoice emails sometimes wee...

We would like to be able to leverage data from an external database (like an order system) in the chatbot flow to be able to automatically deflect questions that could easily be answered with information from the database. Ex) Customer: What's my ...