All ideas

Problem Internal comments are intertwined with the email thread, making it cumbersome for agents to review client communication without wading through internal discussion. Request Provide a view option that separates internal comments from the ema...

Problem The Dialpad integration doesn't support click-to-dial, limiting quick customer calling from Front. Request Enable click-to-dial functionality for Dialpad so teammates can call directly from conversations.

Problem Viewing inbox and settings requires switching between views, making it difficult to adjust settings while managing conversations. Request Allow side-by-side view of the inbox and settings panel in a split-view layout.

Request Track the number of CSAT surveys sent to monitor survey distribution and response rates.

Request Add a keyboard shortcut for highlighting text in email compose for quick formatting and emphasis.

Request Stop automatically pre-selecting a default send channel when creating new draft emails.

Problem Text column values in rule sets don't support line breaks, limiting formatting options when used in actions like adding comments. Request Enable line break formatting in text-type columns so rule-generated text can be properly formatted ac...

Problem Google Business feature only handles direct messages, not reviews or Q&As. Request Add support for responding to Google Business reviews and Q&As alongside messages. Context Customers want to respond to all Google correspondence in...

Problem Custom apps under development and testing are visible to all users, not just admins. Request Add the ability to hide custom apps from non-admin users while in development.

Problem There's no way to delete WhatsApp templates within Front, even when they're deleted in Meta's template manager, leading to clutter and confusion. Request Add the ability to delete WhatsApp templates in Front, and ideally sync deletions wit...