All ideas

Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.

Problem Internal comments are intertwined with the email thread, making it cumbersome for agents to review client communication without wading through internal discussion. Request Provide a view option that separates internal comments from the ema...

Problem Shared calendars in the Front calendar interface appear as a flat list in the sidebar without organizational structure, making it difficult to manage and navigate multiple calendars. Request Enable calendars to be organized into a folder-b...

Request Include both active and archived conversations in workload reports for complete visibility of team activity.

Request Add a keyboard shortcut for highlighting text in email compose for quick formatting and emphasis.

Problem The WhatsApp channel doesn't support polls, requiring recipients to type responses which reduces participation, creates inconsistent data, and slows feedback collection. Request Enable polls in the WhatsApp channel that allow recipients to...

Our team loves the new compose with ai tool. It would be awesome to also have the following options within the compose with ai tool so our team can be more effective when communicating with in front. Se images from another platform that has these ...

Problem Macros can only be made visible based on inbox assignment, limiting control over when macros appear to teammates. Request Add additional visibility conditions for macros based on message content, sender, or other message attributes to give...

Problem The conversation list currently displays only "time left to reply goal" instead of actual message timestamps, making it difficult to quickly reference when emails arrived for prioritization and team collaboration. Request Add message times...

It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base