All ideas

Problem When navigating between conversations—for example, while merging or linking conversations together—there's no back button to return to the previously viewed conversation. Request Add a back navigation button (like in web browsers) to retur...

Problem Long Knowledge Base articles and homepages with many articles and categories require users to scroll extensively to navigate back to the top or find information. Request Add a scroll-to-top button in the Knowledge Base, positioned at the b...

Request Add keyboard shortcuts to the iPad app to improve productivity and provide a better experience on iPadOS.

Problem When building connectors and entering HTTP request paths (especially with encoded values or query parameters), the text is truncated and difficult to edit in the current view. Request Add a popout view where developers can edit HTTP reques...

Problem When extracting multiple text references from complex data sources (like email content) in connectors, it's difficult to track which reference corresponds to which data without names. Request Add the ability to name text references in conn...

Problem Support agents lack quick access to customer order history and spending context within Front, requiring them to navigate away to understand what products the customer purchased and their total value. Request Display customer order items an...

Problem The Jira plugin requires every employee in a large organization to individually configure which fields they see when creating tickets, even though organizations typically have standard field configurations per project and issue type. Reque...

Problem Customers completing CSAT surveys are currently sent a follow-up conversation instead of receiving a customized thank you message. Request Allow customization of the thank you page displayed after survey completion to prompt actions like l...

Problem When a user sends and archives a message, new replies that arrive during the archive action are hidden, causing the user to miss important messages. Request When a new message arrives during a send-and-archive operation, ensure the convers...

Problem Some applications (such as channel-only apps) appear enabled in the app store but cannot be disabled, making it unclear what external services have access to Front data. Request Add the ability to disable or remove auto-installed applicati...