All ideas

= time to first reaction.

Problem Changing a domain from primary to redirect in Knowledge Base settings requires deleting and re-adding domains in a specific order, which is cumbersome. Request Allow easily switching a domain between primary and redirect status in the Know...

Problem Only Front support can access audit logs. Enterprise customers need visibility into conversation actions (who did what, when) and must be able to integrate this data with security information and event management platforms like Sentinel or...

Request Allow custom fields or metadata to be added to individual messages so additional context can be recorded.

Problem Support agents lack quick access to customer order history and spending context within Front, requiring them to navigate away to understand what products the customer purchased and their total value. Request Display customer order items an...

Problem Changing rule order requires using arrows or typing order numbers, which is cumbersome for customers managing cascading rules. Request Support drag-and-drop reordering of rules for a better user experience.

Request Create and apply automation rules to individual conversations. This enables granular control over conversation-specific workflows and actions.

Problem When a user sends and archives a message, new replies that arrive during the archive action are hidden, causing the user to miss important messages. Request When a new message arrives during a send-and-archive operation, ensure the convers...

Problem When Analytics opens in a workspace with large data volumes, it takes time to load, and you cannot switch workspaces during loading. Request Add the ability to set a default workspace for Analytics, allowing it to load the preferred worksp...

Problem All teammate statuses are available for selection by default, but some statuses (like "Busy") conflict with team workflow rules or automation logic. Request Allow admins to disable specific teammate statuses from the selection menu.