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Improve the analytics available to agents ("Me" workspace)

No description provided
about 1 year ago in Insights - Other 0 Backlog

Support Azure Service Principals to prevent need for channel password reauth

See cnv_fd559dv.
over 2 years ago in Email channels 0 Backlog

Templated calendar events

We create a lot of events in our calendar to manage our work and meetings. It would be great to save the event settings as a custom template that we could select again in the future.A small drop-down button like the snooze option would work.
over 2 years ago in Cal/scheduling efficiency 0 Backlog

Ability to share Excel file with Front email

No description provided
over 4 years ago in Desktop 0 Backlog

Delete internal comments via Core API

Internal comments can be added, but currently cannot be deleted via the Core API.
about 1 year ago in Core API 0 Backlog

CSAT: external CSAT integration

Integrate an external CSAT Could be done through an API allowing to fill in our CSAT surveys
over 3 years ago in CSAT 0 Backlog

Use default field configuration for Jira projects

Currently, a user can customize the fields they see when creating a Jira ticket via the plugin. This allows them to select the fields that are appropriate for that project and ticket type. However, for large organizations, this requires every sing...
over 2 years ago in Existing integrations 0 Backlog

Co-owning scheduling links

I would like to share ownership of the scheduling links with other team members for when I am out of the office or need a team member to manage to scheduling link.
about 1 year ago in Schedule - manage your calendar 0 Backlog

Login-controlled support form

We want to authenticate our customers when they create a support ticket on our contact form. The best implementation for this in our organisation would be to have a login-controlled support form page similar to the existing login-controlled KB tha...
about 1 year ago in Form 0 Backlog

Review prompt for automatically created/old contacts

With popups to review old tags and old rules, Front should also have a function/feature asking to delete/review old/unused contacts.
over 2 years ago in Contacts Manager 0 Backlog