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Remove "unresolved conversations" from Analytics

The metric is confusing and does not fulfil the user's expectations. It is particularly wrong in the time breakdowns (heat map, time chart) Could also be solved by changing its definition (=> make sure it is not counted twice by tying it to a s...
about 1 year ago in Existing metrics 0 Backlog

Count emails over 100

I would like to be able to quantify the number of emails beyond 100. Because to date, I have to count them by hand!
over 2 years ago in Counters 0 Backlog

Publish seen receipt data to application webhooks

It fullfills a business requrement need of our prodct that we would like to not have to use a competitor for.
over 2 years ago in Developer Platform 0 Backlog

Being able to use Hyperlink for folders on same server

In outlook if i had to send a colleague the path to a specific folder I could just use an Hyperlink over any type of text and use the path as the link They could click on that path and get redirected automatically. In front it works with URLs but ...
over 2 years ago in Composer 0 Backlog

Add "SELECT ALL" when highlighting text on the mobile app

No description provided
about 1 year ago in Mobile 0 Backlog

csat: stars accessibility - alt text

No description provided
over 3 years ago in CSAT 0 Backlog

Ability to pull all the headers of an email

Sometimes, important information—such as links—are included as a value of a custom email header.
over 2 years ago in Message headers / metadata 0 Backlog

Apply the scope of a filter to the last message of a conversation (e.g before:last-week)

No description provided
over 2 years ago in Filters 0 Backlog

Date-only Custom Field format (not time)

Currently a date value that is imported assumes a time value (midnight?) and then converts that from my local time to UTC, so what is displayed in the field instead of say Jan 1/25 is Dec. 31/24 4PM. The ask is to add a date-only format option to ...
about 1 year ago in Admin Experience 0 Backlog

Trigger dynamic object creation when conversation title is changed

Would love to have dynamic objects triggered when I edit a conversation title and add a dynamic object pattern
over 2 years ago in Dynamic objects 5 Backlog