All ideas

Problem When users paste embed codes (like tweets) or links in discussions, they render as raw HTML or plain text, requiring users to click through or take screenshots to see the content. Request Support link previews and embedded content (tweets,...

Problem Salesforce connector apps automatically lose authentication after 24 hours because expired tokens are not being refreshed, even when the token refresh mechanism should handle this. Request Automatically refresh expired authentication token...

= time to first reaction.

Problem When a teammate is disabled, custom fields pointing to that teammate are not automatically updated, requiring manual bulk reassignment through Front support via CSV export and re-import. Request Enable bulk reassigning custom fields from a...

Problem Adding tags to messages requires multiple clicks, and the preset hotkeys cannot be customized to match a user's preferred workflow. Request Allow custom hotkey assignment for tagging so users can quickly apply tags with a single keystroke,...

Problem When a discussion is moved to another tag, the Private Inbox tag automatically reappears, preventing permanent organization outside the inbox. Request Allow discussions to remain with a custom tag without the Private Inbox tag automaticall...

Problem Message template usage analytics are only available through manual export on the dashboard, with no programmatic access. Request Expose message template analytics through an API endpoint for programmatic access.

Problem Chat notifications can create noise once a teammate has already responded. Request Add a rule action that automatically unsubscribes users from conversation notifications when another teammate responds.

Situation Description: Currently, users can only search for answers in a single knowledge base (KB) at a time. This limitation requires users to know which specific KB contains the relevant information, and if they don’t, they must manually search...

Problem Financial services and administrative teams need to securely share sensitive files with clients but currently must leave Front to use ShareFile, disrupting workflow context. Request Provide a native ShareFile integration to share and reque...