All ideas

Problem Some applications (such as channel-only apps) appear enabled in the app store but cannot be disabled, making it unclear what external services have access to Front data. Request Add the ability to disable or remove auto-installed applicati...

Problem Message template usage analytics are only available through manual export on the dashboard, with no programmatic access. Request Expose message template analytics through an API endpoint for programmatic access.

Problem Team managers can see the number of active teammates on the Team Performance heatmap but cannot drill down to see individual teammate activity and performance metrics during peak periods. Request When tapping on the active teammate count o...

Problem Chat notifications can create noise once a teammate has already responded. Request Add a rule action that automatically unsubscribes users from conversation notifications when another teammate responds.

Problem Application Objects using "Transform URLs into an application object" can only match plain-text URLs, not URLs embedded within email HTML content. Request Allow Application Objects to detect and match URLs hidden within email message HTML.

situation: If the rule conditions have a not from X, then it's confusing to have messages in the training messages not respecting the rule condition request: Respect the rule conditions for the selection of the message to review

Problem AI features like AI Answer and Suggested Replies can only work with information available in Front and cannot fetch or push data from external systems. Request Enable AI features to integrate with third-party tools such as Shopify, order m...

Problem Financial services and administrative teams need to securely share sensitive files with clients but currently must leave Front to use ShareFile, disrupting workflow context. Request Provide a native ShareFile integration to share and reque...

Problem When navigating between conversations—for example, while merging or linking conversations together—there's no back button to return to the previously viewed conversation. Request Add a back navigation button (like in web browsers) to retur...

Problem Long Knowledge Base articles and homepages with many articles and categories require users to scroll extensively to navigate back to the top or find information. Request Add a scroll-to-top button in the Knowledge Base, positioned at the b...