All ideas

Problem When a snoozed conversation receives an Out of Office reply, the snooze is cancelled and the conversation unexpectedly reappears. Request Recognize Out of Office replies and don't cancel the snooze setting when they're received.

Problem Front locks chats to customers after 6 hours, but agents can still send messages, creating confusion about whether the customer can reply. Request Either prevent agents from sending messages after the customer-reply window closes, or alert...

Problem The conversation creation date in message exports is based on segments, not conversation ID, making it impossible to filter by when the conversation was created. Request Add a conversation creation date field to exports that reflects the c...

Problem Admins cannot require teammates to periodically reset their Front login passwords, which may not meet organizational security policies. Request Allow admins to configure a policy that forces teammates to reset their Front password on a reg...

Problem Salesforce connector apps automatically lose authentication after 24 hours because expired tokens are not being refreshed, even when the token refresh mechanism should handle this. Request Automatically refresh expired authentication token...

Problem Users must create Zoom meetings in Front and then navigate to the Zoom app to configure audio defaults, camera settings, and assign cohosts, breaking workflow continuity. Request Allow users to set audio defaults, camera settings, and assi...

Problem When a teammate is disabled, custom fields pointing to that teammate are not automatically updated, requiring manual bulk reassignment through Front support via CSV export and re-import. Request Enable bulk reassigning custom fields from a...

Currently, users can't create or log Salesforce Event records (like meetings or calls) from Front. This forces them to leave Front and manually enter this information in Salesforce, which is inefficient and leads to incomplete activity tracking on...

Problem The Zapier 'Create Draft Reply' action doesn't support attachments, while the 'Send Message' action does, limiting workflows that need to attach files from previous Zap steps. Request Add an attachment field to the 'Create Draft Reply' Zap...