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AI summarize in Analytics

No description provided
over 2 years ago in AI / AI settings / Insights 1 Will not do

To: email address to default to most used in Search

In the To: section when I start typing "dispatch" I want the first dispatch email that shows up to be dispatch@company.com, it doesn't even show up when I type "disp" I'm required to type "dispatch@co" to get it to appear. .
about 1 year ago in Contacts / Search 0 Backlog

Application Webhooks: Configure which inboxes to receive notifications from

As a developer, when I create an Application Webhook I will receive notifications for all events of the type(s) I subscribed to, across all shared inboxes. My app users may only want to monitor a subset of their inboxes with my app, so I receive a...
over 2 years ago in Developer Platform / Partner Integrations 0 Backlog

csat: stars accessibility - alt text

No description provided
over 3 years ago in CSAT 0 Backlog

Export contact notes

It would be great to be able to export and import contact notes as part of the contact functionality.
over 2 years ago in Other (Contacts) 0 Backlog

Create an API endpoint to get all knowledge base articles.

It would be useful because we have eternal software that needs to query the database. Its a common tool with other support vendors as well.
over 2 years ago in Knowledge Base 0 Backlog

Better handling of large spam mailboxes

Currently large spam boxes in Front are impossible to handle. Front has taken the view that users should not be allowed to mass-delete spam and must select each message (not ctrl-A) but for a spam box with 1000s of messages that isn't practical. T...
over 2 years ago in Bulk updates / Email channels 0 Backlog

Search Conversation Endpoint - More flexible Date paramters

The search conversation endpoint has limited date-searching parameters. 'Before' and 'After' are only able to filter by a conversation's first message. There is a need to search for Conversations by the most recent message timestamp.
over 2 years ago in Core API 0 Backlog

Add Affinity as a plug-in

No description provided
over 2 years ago in New integration requests 0 Backlog

Require the user to send a message before there is a push message from the chat widget launcher icon

Currently, when the user opens our website application, the chat widget appears on the screen with a red notification like there is a new message (even if they never clicked the chat widget). I think this is because we automatically send the intro...
over 2 years ago in Live Chat 0 Backlog