All ideas

Problem When a snoozed conversation receives an Out of Office reply, the snooze is cancelled and the conversation unexpectedly reappears. Request Recognize Out of Office replies and don't cancel the snooze setting when they're received.

Problem Front locks chats to customers after 6 hours, but agents can still send messages, creating confusion about whether the customer can reply. Request Either prevent agents from sending messages after the customer-reply window closes, or alert...

Problem Daily email notifications for HubSpot and Salesforce contact sync errors are sent even when sync failures are not critical to operations, creating unnecessary alert fatigue. Request Allow users to disable email notifications for contact sy...

Problem Salesforce connector apps automatically lose authentication after 24 hours because expired tokens are not being refreshed, even when the token refresh mechanism should handle this. Request Automatically refresh expired authentication token...

Problem When a teammate is disabled, custom fields pointing to that teammate are not automatically updated, requiring manual bulk reassignment through Front support via CSV export and re-import. Request Enable bulk reassigning custom fields from a...

Problem The Dialpad integration doesn't support click-to-dial, limiting quick customer calling from Front. Request Enable click-to-dial functionality for Dialpad so teammates can call directly from conversations.

Problem Viewing inbox and settings requires switching between views, making it difficult to adjust settings while managing conversations. Request Allow side-by-side view of the inbox and settings panel in a split-view layout.

Situation Description: Currently, users can only search for answers in a single knowledge base (KB) at a time. This limitation requires users to know which specific KB contains the relevant information, and if they don’t, they must manually search...

Problem Admins cannot require teammates to periodically reset their Front login passwords, which may not meet organizational security policies. Request Allow admins to configure a policy that forces teammates to reset their Front password on a reg...