All ideas

Problem Application Objects using "Transform URLs into an application object" can only match plain-text URLs, not URLs embedded within email HTML content. Request Allow Application Objects to detect and match URLs hidden within email message HTML.

situation: If the rule conditions have a not from X, then it's confusing to have messages in the training messages not respecting the rule condition request: Respect the rule conditions for the selection of the message to review

Problem AI features like AI Answer and Suggested Replies can only work with information available in Front and cannot fetch or push data from external systems. Request Enable AI features to integrate with third-party tools such as Shopify, order m...

Problem Pasting structured data like Excel tables into comments isn't supported, forcing users to take screenshots instead. Request Allow users to copy and paste Excel data directly into comments while preserving the formatting.

Request Users need to export contact lists from sequences for analysis, reporting, or use in external systems.

Currently, users can't create or log Salesforce Event records (like meetings or calls) from Front. This forces them to leave Front and manually enter this information in Salesforce, which is inefficient and leads to incomplete activity tracking on...

Problem The Zapier 'Create Draft Reply' action doesn't support attachments, while the 'Send Message' action does, limiting workflows that need to attach files from previous Zap steps. Request Add an attachment field to the 'Create Draft Reply' Zap...

Problem Changing a domain from primary to redirect in Knowledge Base settings requires deleting and re-adding domains in a specific order, which is cumbersome. Request Allow easily switching a domain between primary and redirect status in the Know...

Problem Only Front support can access audit logs. Enterprise customers need visibility into conversation actions (who did what, when) and must be able to integrate this data with security information and event management platforms like Sentinel or...

Problem Custom views cannot be scoped to just a user's personal inbox, so views may include conversations outside their primary workflow. Request Allow creation of views that only display conversations from the personal inbox, such as assignments,...