All ideas

Problem Custom views cannot be scoped to just a user's personal inbox, so views may include conversations outside their primary workflow. Request Allow creation of views that only display conversations from the personal inbox, such as assignments,...

Problem AI features like AI Answer and Suggested Replies can only work with information available in Front and cannot fetch or push data from external systems. Request Enable AI features to integrate with third-party tools such as Shopify, order m...

Problem Front's search function (Ctrl+F) overrides the browser's native search and doesn't work reliably—it fails to find text strings visible on the page, particularly those containing underscores. Request Provide a setting to disable Front's sea...

Currently, the metadata for a context link is only updated when it is created ("encountered in a message or comment"). This means that dynamic data like order status, shipping ETAs, shipping status etc is likely to be out-dated and wrong. Having t...

Request Enable quote comments on the mobile app, matching the desktop experience.

Problem Respondents with multiple conversations struggle to match CSAT surveys to the correct conversation without context. Request Allow embedding the conversation subject line in the CSAT survey message body to provide respondents with clearer c...

Problem CSAT survey forms sent to multiple recipients ask each person to manually enter their email address, creating friction and slowing responses. Request Generate unique survey invitations with pre-populated email addresses and tracking IDs so...

Problem AI compose templates apply a one-size-fits-all approach, including closing signatures that may not be appropriate for all message types. Request Allow granular control over AI compose templates, including the ability to toggle closing sign...

Request Add full Polish language support including UI translation, grammar checking, and autocorrection in email compose.

Problem Changing a domain from primary to redirect in Knowledge Base settings requires deleting and re-adding domains in a specific order, which is cumbersome. Request Allow easily switching a domain between primary and redirect status in the Know...