All ideas

I used a test environment of an external system for Context Links while learning how they worked. Even deleting the app doesn't remove the links... I'd like to be able to remove all the dev ones.

The ability to narrow the times displayed on the week view of the calendar. Currently it shows 24 hours, when only ~9 are going to have any events. This squeezes all the events in that time frame. Changing the view to 12 hours or less would make t...

I want to be able to access a list of conversions directly in the inbox, so that I can navigate faster between them and take action on them

Context links are great and we use the time. It would be fantastic if they could be used to transport information from front into the linked system, most critically conversationID or messageID. This could happen via an amended query string or via ...

Keyboard users scrolling down P2 using the down arrow would like to move to P3 using the right arrow to then use the down arrow to view whole email if too long to fit to view

We don't have the ability to insert links from composer in Facebook channels in the same way we have for email. This necessitates customers to add long hyperlinks in their responses with no way to shorten them

Ability to customize the chatbot flow and serve a different flow to chat visitors based on their geographic location. For example, many companies only service particular regions or countries. It would be great if the chatbot could determine a user...

For the heat map, would be nice to not have to scroll, (so one could take a screenshot for reporting), or if the table image was exportable.

It would be incredible to "assign dates" to messages that come into Front. Similar to "snooze to this time", it would be better/best if there was a "due at this time" functionality. AND, if it could easily integrate with the calendar. Similar and ...

If you are scrolling through messages in a shared mailbox, and you get a notification into your personal inbox of a message, when you then click on your personal inbox to read the email and then afterwards go back to the shared mailbox, you lose y...