All ideas

As a developer, when I create an Application Webhook I will receive notifications for all events of the type(s) I subscribed to, across all shared inboxes. My app users may only want to monitor a subset of their inboxes with my app, so I receive a...

It would be great to be able to export and import contact notes as part of the contact functionality.

Integrate an external CSAT Could be done through an API allowing to fill in our CSAT surveys

It would be useful because we have eternal software that needs to query the database. Its a common tool with other support vendors as well.

Currently large spam boxes in Front are impossible to handle. Front has taken the view that users should not be allowed to mass-delete spam and must select each message (not ctrl-A) but for a spam box with 1000s of messages that isn't practical. T...

Specific to individual "Person accounts" in Salesforce

The search conversation endpoint has limited date-searching parameters. 'Before' and 'After' are only able to filter by a conversation's first message. There is a need to search for Conversations by the most recent message timestamp.