All ideas

Currently, the metadata for a context link is only updated when it is created ("encountered in a message or comment"). This means that dynamic data like order status, shipping ETAs, shipping status etc is likely to be out-dated and wrong. Having t...

Problem When drafting a reply in a new browser window, you lose visibility of incoming messages and comments happening on the conversation. Request Display or notify ongoing conversation activity while composing a draft in a separate window.

Request Enable quote comments on the mobile app, matching the desktop experience.

Problem AI compose templates apply a one-size-fits-all approach, including closing signatures that may not be appropriate for all message types. Request Allow granular control over AI compose templates, including the ability to toggle closing sign...

Request Add full Polish language support including UI translation, grammar checking, and autocorrection in email compose.

Problem Search doesn't find conversations when using currency formats (e.g., $300.00, 1,282.15 with commas); only plain numbers work. Request Support currency symbols and number formatting (commas, decimals) in search queries.

Problem SLA activity details (e.g., SLA Breach tag applied) don't provide surrounding context such as whether the breach occurred during business hours, if the conversation was assigned, how many assignments the assignee had, queue depth, and team...

Currently the "Compose with AI" Translate option is only available for the messaging being composed - it would be very helpful if we can also highlight text from earlier conversations and have that translated as well within Front app. Perhaps as a...

Problem AI compose tone options (Professional, Friendly, Empathetic) don't include a neutral or casual alternative that simply states facts in a courteous manner. Request Add a new neutral or casual tone to AI compose that balances clarity with po...

Problem When a conversation is already assigned to one teammate, another teammate who replies must manually reassign it to themselves, adding extra steps and creating potential accountability gaps. Request Add a team inbox setting to automatically...