All ideas

Request Stop automatically pre-selecting a default send channel when creating new draft emails.

When you want to email guests of a calendar meeting, the following message is always appended to the bottom of the email "x is using Front , the customer operations platform for exceptional service at scale."

Problem Front chart and analytics URLs require users to click away from their external dashboard to view Front data, preventing seamless integration with other business intelligence tools. Request Generate embedded URLs or codes for Front charts a...

Request Customize CSAT survey URLs to include your company name for branded customer satisfaction surveys.

Problem Google Business feature only handles direct messages, not reviews or Q&As. Request Add support for responding to Google Business reviews and Q&As alongside messages. Context Customers want to respond to all Google correspondence in...

Problem Custom apps under development and testing are visible to all users, not just admins. Request Add the ability to hide custom apps from non-admin users while in development.

Problem Analytics CSV downloads include all columns, making the exported data harder to work with when only specific data is needed. Request Allow selecting which columns to include when downloading analytics data as CSV.

Request Enable using conversation Topics as conditions when creating and configuring SLA rules.

Problem Settings links (rules, templates, etc.) only open in the current tab, requiring manual workarounds like tab duplication to compare or manage multiple settings simultaneously. Request Support standard web navigation (cmd+click on Mac or ctr...

Problem All messages are logged to Salesforce, including internal-only messages and calendar updates, which clutters the CRM. Request Add filters to control which message types are logged to Salesforce.