All ideas

Problem When AI tagging can't match a conversation to any trained tag category, no tag is applied, making it difficult to identify conversations that need manual review or indicate new tagging categories. Request Automatically apply an "Other" tag...

Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.

Problem Any member of a private inbox can currently share conversation links, potentially exposing private conversations without owner approval. Request Restrict conversation link sharing for private inboxes to inbox owners only.

Problem In analytics, selecting a parent tag doesn't automatically include its child tags, requiring manual selection of each one. Request When a parent tag is selected in analytics, automatically select all its child tags, or provide a way to sel...

Problem Currently, tagging and archiving require separate actions, but users often want to tag and archive in a single step, similar to the "Send and Archive" action. Request Add an option to archive conversations while tagging, or provide a combi...

Problem All messages are logged to Salesforce, including internal-only messages and calendar updates, which clutters the CRM. Request Add filters to control which message types are logged to Salesforce.

Request Include both active and archived conversations in workload reports for complete visibility of team activity.

Our team loves the new compose with ai tool. It would be awesome to also have the following options within the compose with ai tool so our team can be more effective when communicating with in front. Se images from another platform that has these ...

Problem Macros can only be made visible based on inbox assignment, limiting control over when macros appear to teammates. Request Add additional visibility conditions for macros based on message content, sender, or other message attributes to give...

Problem Notification rules apply to all incoming messages (email, chat, etc.), making it difficult to distinguish chatbot submissions from other message types. Request Allow users to create distinct notification rules specifically for chatbot subm...