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Freshworks integration

https://www.freshworks.com/
over 1 year ago in New integration requests 0 Backlog

Sideline integration

https://www.sideline.com/
over 1 year ago in New integration requests 0 Backlog

Add the comments section to an external window of any email (composed or existing)

It would benefit our entire company as we use the comments section for notes to ourselves and others. Also, it would make the comments section cohesive across the board regardless what window you are in while using Front. Attached is a screenshot ...
over 1 year ago in Core Product Experience 0 Backlog

Create contact list from email thread

Often times I get an email from a team lead who has copied their team in an email to me for group calls. It would be amazing to take all recipients from an email thread and create a contact list from that thread. Now, I have to copy them all over ...
over 1 year ago in Contacts 0 Backlog

Option to open Contacts, Analytics, Rules in New Window

Right click on the Contacts, Analytics, and Rules should provide option to open in a new window. While working on a new rule or adding a contact, use may need to reference recent conversations/messages (e.g., subject line and domain name). It is d...
over 1 year ago in Client Platform / Desktop 0 Backlog

Keyboard shortcut: changing channel ("from" address)

I tend to change channels quite often, and using the mouse to do so isn't the most convenient method :) Using a shortcut would be amazing!
over 1 year ago in Composer / Keyboard shortcuts / Message headers / metadata 0 Backlog

Dynamic variable for time-of-day greeting

Sometimes you don't have the customer's name, and you need something more formal than hi or hello. Or perhaps you have the customer's name, but you just want to be more formal than hello [name]. That's why we would like to see a message variable f...
over 1 year ago in Message templates 0 Backlog

Show more contextual information in tab title when using Front in the browser

Helps distinguishes multiple open Front tabs. For example, add the email subject line.
over 1 year ago in Client Platform 0 Backlog

Expose teammate conversation read status via API

This information is presently hidden in the interface. It requires the user to click on the subscribers drop down for each message.Adding this would enable a plugin to display the list of colleagues who have read a message as the user is scrolling...
over 1 year ago in Core API 0 Backlog

Split "Archived without reply" metric between inbound and outbound conversations

In order to differentiate between "conversations where customer did not reply to us " and "conversations where we did not reply to the customer"
over 1 year ago in Metrics - misc improvements 1 Backlog