All ideas

It would be incredible to "assign dates" to messages that come into Front. Similar to "snooze to this time", it would be better/best if there was a "due at this time" functionality. AND, if it could easily integrate with the calendar. Similar and ...

New conversations that were started by end customers.

If you are scrolling through messages in a shared mailbox, and you get a notification into your personal inbox of a message, when you then click on your personal inbox to read the email and then afterwards go back to the shared mailbox, you lose y...

Giving Admins the ability to set complex limits such as “assign up to 1 chat and up to 5 emails to this teammates"

Allow tag and empty inbox creation from the rule editor to speed up creation.

Users sometimes use individual tags on shared conversations for their own personal classification. We currently do not allow rules to do this because individual rules run only on individual inboxes.

Scenario: you're the middle of composing a long, formatted email when someone replies to the email thread you're replying to. You have to copy your email draft's contents, trash the draft, click "Reply all" on the most recent response, and then pa...

As an admin, I assign workload based on assigned conversations within the live dashboard. I cannot do this on mobile currently