All ideas

Problem Users need granular control over calendar sharing but cannot override global calendar visibility settings on a per-person basis (e.g., keeping calendar not shared globally but allowing specific people to view details). Request Enable a glo...

Request Notify teammates when an email is assigned to them so they're immediately aware of new assignments.

Problem When a conversation is already assigned to one teammate, another teammate who replies must manually reassign it to themselves, adding extra steps and creating potential accountability gaps. Request Add a team inbox setting to automatically...

Problem Talkdesk call logs don't specify who answered the phone, limiting their usefulness for routing and assignment rules. Request Include answering agent information in Talkdesk call data. Context Other telephony integrations already expose thi...

Problem Pinned comments in the P3 dropdown appear in a fixed order with no ability to reorder or sort them, making it harder to find specific comments. Request Allow users to sort pinned comments by date in ascending or descending order for easier...

Problem Text column values in rule sets don't support line breaks, limiting formatting options when used in actions like adding comments. Request Enable line break formatting in text-type columns so rule-generated text can be properly formatted ac...

Problem Search doesn't find conversations when using currency formats (e.g., $300.00, 1,282.15 with commas); only plain numbers work. Request Support currency symbols and number formatting (commas, decimals) in search queries.

This would help our customer support team have any customer agreements, signed forms, and etcetera easily available within Front. By simply going into the contact details and clicking +add under the attachments section. : )

Many times we answer messages on behalf of our colleagues. In these cases, we manually change the name within the signature into the name of the assigned colleague for who we are answering the e-mail. Front has the option to make signature templat...

Problem When AI tagging can't match a conversation to any trained tag category, no tag is applied, making it difficult to identify conversations that need manual review or indicate new tagging categories. Request Automatically apply an "Other" tag...