All ideas

Problem Talkdesk call logs don't specify who answered the phone, limiting their usefulness for routing and assignment rules. Request Include answering agent information in Talkdesk call data. Context Other telephony integrations already expose thi...

Problem The API for creating messages does not support adding inline images within the message body. Request Support inline images when creating messages via the API.

Request Allow custom fields or metadata to be added to individual messages so additional context can be recorded.

This would help our customer support team have any customer agreements, signed forms, and etcetera easily available within Front. By simply going into the contact details and clicking +add under the attachments section. : )

Many times we answer messages on behalf of our colleagues. In these cases, we manually change the name within the signature into the name of the assigned colleague for who we are answering the e-mail. Front has the option to make signature templat...

Problem Internal comments are intertwined with the email thread, making it cumbersome for agents to review client communication without wading through internal discussion. Request Provide a view option that separates internal comments from the ema...

Problem Text column values in rule sets don't support line breaks, limiting formatting options when used in actions like adding comments. Request Enable line break formatting in text-type columns so rule-generated text can be properly formatted ac...

Request Add a keyboard shortcut for highlighting text in email compose for quick formatting and emphasis.

Problem Gmail and Outlook offer predictive typing to speed up email composition, but Front lacks this feature. Request Enable predictive typing in email composition.

Problem When setting up automated analytics email reports, the emailed reports always function as if "Filtered tags" is selected, regardless of whether the user chose "All tags" or "Filtered tags" on the saved report view. Request Make automated a...