All ideas

New conversations that were started by end customers.

Giving Admins the ability to set complex limits such as “assign up to 1 chat and up to 5 emails to this teammates"

Allow tag and empty inbox creation from the rule editor to speed up creation.

Users sometimes use individual tags on shared conversations for their own personal classification. We currently do not allow rules to do this because individual rules run only on individual inboxes.

SMS channels require strict compliance rules, including preventing any messages sent to customers if they've opted out. We are able to put customers on a 'do not contact' customer list but we aren't able to ensure that messages are not sent to the...

Currently, Front cannot be installed at machine-level and then be updated by local non-admin users. We want to install at machine-level so that we can use a package manager like Chocolatey to keep the software update via remote management software...

Be able to create an appointment from an email and info from the email is automatically populated in the email. It could also add the person who sent the email as a guest or guest suggestion.

The ability to narrow the times displayed on the week view of the calendar. Currently it shows 24 hours, when only ~9 are going to have any events. This squeezes all the events in that time frame. Changing the view to 12 hours or less would make t...

I want to be able to access a list of conversions directly in the inbox, so that I can navigate faster between them and take action on them