All ideas

Problem Only Front support can access audit logs. Enterprise customers need visibility into conversation actions (who did what, when) and must be able to integrate this data with security information and event management platforms like Sentinel or...

Problem When a conversation is already assigned to one teammate, another teammate who replies must manually reassign it to themselves, adding extra steps and creating potential accountability gaps. Request Add a team inbox setting to automatically...

Problem Talkdesk call logs don't specify who answered the phone, limiting their usefulness for routing and assignment rules. Request Include answering agent information in Talkdesk call data. Context Other telephony integrations already expose thi...

Problem The API for creating messages does not support adding inline images within the message body. Request Support inline images when creating messages via the API.

Problem When Analytics opens in a workspace with large data volumes, it takes time to load, and you cannot switch workspaces during loading. Request Add the ability to set a default workspace for Analytics, allowing it to load the preferred worksp...

Request Track the number of CSAT surveys sent to monitor survey distribution and response rates.

This would help our customer support team have any customer agreements, signed forms, and etcetera easily available within Front. By simply going into the contact details and clicking +add under the attachments section. : )

Many times we answer messages on behalf of our colleagues. In these cases, we manually change the name within the signature into the name of the assigned colleague for who we are answering the e-mail. Front has the option to make signature templat...

Problem All teammate statuses are available for selection by default, but some statuses (like "Busy") conflict with team workflow rules or automation logic. Request Allow admins to disable specific teammate statuses from the selection menu.

Problem When drafting a reply in a new browser window, you lose visibility of incoming messages and comments happening on the conversation. Request Display or notify ongoing conversation activity while composing a draft in a separate window.