Don't generate placeholder name when chat visitor doesn't provide a name
When a user does not provide a name and the conversation is routed to an agent, Front creates a unique name for the participant (like "Blue Elephant"). It's causing agents to reply with those names and there is a preference for those to come through without names in those instances.
Agreed! Just leave it as 'Visitor<serialnumber>' if a name is not provided. The Crisp Chat tool had this feature.