Don't auto-generate names for chat visitors
Problem
When a chat visitor doesn't provide a name, Front auto-generates a unique placeholder name (like "Blue Elephant"). Agents then reply using these placeholder names, which is not the desired behavior.
Request
Don't auto-generate placeholder names for visitors who don't provide their own. Allow conversations to proceed without assigned visitor names.
Agreed! Just leave it as 'Visitor<serialnumber>' if a name is not provided. The Crisp Chat tool had this feature.