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Status Backlog
Categories Chatbots
Created by Guest
Created on Oct 4, 2023

Don't generate placeholder name when chat visitor doesn't provide a name

When a user does not provide a name and the conversation is routed to an agent, Front creates a unique name for the participant (like "Blue Elephant"). It's causing agents to reply with those names and there is a preference for those to come through without names in those instances.

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