Tags

Request Add an expanded color palette for tags to support color-coding workflows.

Problem The "Make available for any inbox" setting must be applied tag-by-tag, even when tags share a nested parent structure — requiring repetitive manual edits for each child tag. Request Add support for applying tag availability settings to an ...

Problem New subtags default to hidden in the sidebar. Forgetting to check 'show in sidebar' during creation requires extra steps to fix later. Request Default the 'show in sidebar' option to enabled when creating new tags.

Problem Tags and message templates must be created one at a time, which is impractical for organizations migrating or setting up large numbers of them. Request Support CSV-based bulk import for tags and message templates.

Problem Tags are currently either private (visible to one person) or public (visible to all with conversation access). There's no way to make a tag visible to just a specific subset of people. Request Support tags visible only to designated teamma...

Problem Custom uploaded emoji icons appear in the emoji gallery but cannot be assigned to tags, even though they show up as available options. Request Allow custom uploaded emojis to be selectable as tag icons in the inbox.

Problem The recently used tag dropdown is limited to 5 items by default and cannot be customized. Request Allow users to configure the number of recently used tags shown (e.g., increase to 10) or disable the dropdown entirely.

Problem Tags must be edited individually. One team had to manually edit 100+ tags one-by-one to apply a single setting change across all tags. Request Add bulk edit functionality to modify tag settings across multiple tags at once.

Problem Finding private tags becomes very time-consuming when a large number of company-wide tags are available. Private tags get buried in the list if they haven't been used recently. Request Add the ability to filter by 'private' category when a...

Problem When manually adding tags to conversations, frequently used tags are buried in a long dropdown list, requiring users to scroll to find them. Request Allow pinning frequently used tags so they appear at the top of the tag dropdown for quick...