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Ability to disable email transcripts sending for Front Chat

Currently after you configure an email for chat transcripts to send from, it's not possible to disable transcripts from sending.
about 2 months ago in Live Chat 0 Launched

Allow agents to choose whether they want to press "Enter" to send Front Chat messages

Currently, Front Chat messages are sent to chat visitors by default when an agent presses "enter" when typing a response. We'd like to allow agents to choose whether "enter" creates a new line or sends the message.
3 months ago in Live Chat 0 Launched

Company wide tags

Today tags are Team-specific. Companies with multiple Teams have to use a distinct *Urgent* tag. Those tags show up as duplicates in rules, analytics, etc. It also means that when a conversation is moved from Team A to Team B, we strip all existin...
about 2 years ago in Workspaces 3 Launched

Description field for Rules

Similar to how it's possible to add a description field to a Tag, it would be super helpful to allow adding descriptions to Rules. This will help our team more clearly understand how and why each rule works, and ensure everyone has a good understa...
about 1 month ago in Workflows 0 Launched

Filter to exclude calendar updates in search results

So it's faster and easier to find a result without calendar updates cluttering the results set.
3 months ago in Filters 0 Launched

For Front Chat, show pre-chat form responses in conversation timeline view

Show a visitor's responses to the pre-chat form directly in the chat conversation instead of only in a visitor's contact card or in the contacts sidebar.
5 months ago in Live Chat 0 Launched

Allow chat composer to expand in size

In one of the previous versions of the app, the composer field would expand dynamically with content. If the typing field were expandable then people could easily see more of their message.
4 months ago in Live Chat 0 Launched

Don't exclude calendar updates from search results by default

Context: To prevent cluttering the result set of calendar updates, especially when searching a person's conversations, a filter "Exclude calendar updates" is automatically selected. To include calendar updates in the result set, users can un-toggl...
3 months ago in Find the result I'm looking for 0 Launched

Composer integration support

Introduce APIs to allow integrations to be embedded within the Front message composer
about 1 year ago in Plugins 0 Launched

Dialpad SMS channel

No description provided
over 3 years ago in Developer Platform 1 Launched