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181 VOTE

OpenAI / GPT integration for Front

Compose messages and summarize conversations using AI.
9 months ago in Composer 8 Launched
324 VOTE

Mobile support for calendar

Ability to access calendar in the Front mobile app for iOS and Android
over 2 years ago in Mobile 15 Launched

Knowledge Base / Help Center

The Front Knowledge Base allows teams to create, organize, and publish a library of information to provide dependable resolutions for common or complex inquiries. The Front Knowledge Base includes a customizable site that allows customers and/or t...
about 1 year ago in Knowledge Base 3 Launched

Live chat bots

Create live chat bots that can collect information from chat visitors, answer common questions, and route conversations to the right place.
9 months ago in Front Chat 3 Launched

Contacts Auto-suggest Improvements

Improve contacts auto-suggest for Front composer so that contacts each individual user has personally emailed show up on top of the dropdown list
11 months ago in Contacts 4 Launched

Native WhatsApp channel integration

Send and receive messages on WhatsApp Business channels directly from Front.
over 1 year ago in New integration requests 0 Launched

Company wide tags

Today tags are Team-specific. Companies with multiple Teams have to use a distinct *Urgent* tag. Those tags show up as duplicates in rules, analytics, etc. It also means that when a conversation is moved from Team A to Team B, we strip all existin...
over 2 years ago in Workspaces 3 Launched

Google My Business integration

No description provided
about 2 years ago in New integration requests 5 Launched

Ability to disable email transcripts sending for Front Chat

Currently after you configure an email for chat transcripts to send from, it's not possible to disable transcripts from sending.
6 months ago in Live Chat 0 Launched

Allow agents to choose whether they want to press "Enter" to send Front Chat messages

Currently, Front Chat messages are sent to chat visitors by default when an agent presses "enter" when typing a response. We'd like to allow agents to choose whether "enter" creates a new line or sends the message.
7 months ago in Live Chat 0 Launched