"Move message to a new conversation" rule action
The ability to create a rule to split conversations will be useful for users that utilize the conversation threading option and have some recurrent emails arriving on the same thread for different reasons.
Today customers are forced to split those emails manually, and would like to create a rule that will allow this task to be automatic.
This happens a lot for our clients who use one thread for multiple topics. A rule for splitting would erase a lot of manual effort that our team is faced with.
this has been happenning to us because our clients keep using the same thread but changing the subject line on their end. but on our end it is in the same thread. So this will be really helpful!
How can a particular thread be spplited into independent emails?