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Status Backlog
Categories Knowledge Base
Created by Guest
Created on Sep 12, 2023

Quick survey on KB article to rate if article was helpful or not and share feedback

As an admin, it is important to me that end users/my customers, can advise if a help article in the KB solved their issue or not. I want them to be able to explain if it was not helpful. That way I can update the article for future queries and keep the KB up to date.

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Knowledge Base Ratings

Merged
We would like to have an option for customers/KB article readers to rate the helpfulness of an article so that we can understand whether we're creating helpful content and where improvements should be made.
8 months ago in Knowledge Base 0 Backlog