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Categories Knowledge Base
Created by Guest
Created on Sep 12, 2023

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Quick survey on KB article to rate if article was helpful or not and share feedback

As an admin, it is important to me that end users/my customers, can advise if a help article in the KB solved their issue or not. I want them to be able to explain if it was not helpful. That way I can update the article for future queries and keep the KB up to date.

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Knowledge Base Ratings

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We would like to have an option for customers/KB article readers to rate the helpfulness of an article so that we can understand whether we're creating helpful content and where improvements should be made.
7 months ago in Knowledge Base 0 Backlog