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Status Planned
Categories Knowledge Base
Created by Guest
Created on Sep 12, 2023

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[KB insights] Quick survey on KB article to rate if article was helpful or not and share feedback

As an admin, it is important to me that end users/my customers, can advise if a help article in the KB solved their issue or not. I want them to be able to explain if it was not helpful. That way I can update the article for future queries and keep the KB up to date.

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  • Guest
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    |     May 23, 2024

    Reuse your existing CSat code! Then perhaps add an option for the user to enter a comment, on how the content can be improved.

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    Knowledge-Base-Tools-Feedback.jpg
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    Knowledge-Base-Tools-Feedback.jpg
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Knowledge Base Ratings

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We would like to have an option for customers/KB article readers to rate the helpfulness of an article so that we can understand whether we're creating helpful content and where improvements should be made.
12 months ago in Knowledge Base 0 Planned