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Status Launched
Categories Knowledge Base
Created by Guest
Created on Sep 12, 2023

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[KB insights] Quick survey on KB article to rate if article was helpful or not and share feedback

As an admin, it is important to me that end users/my customers, can advise if a help article in the KB solved their issue or not. I want them to be able to explain if it was not helpful. That way I can update the article for future queries and keep the KB up to date.

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  • Admin
    Yiting Zheng
    Reply
    |     Dec 6, 2024

    https://help.front.com/en/articles/2330944

    We recently launched this feature and above is the help center article with details.

  • Guest
    Reply
    |     Nov 17, 2024

    Or at least a way to flag articles that need attention

  • Guest
    Reply
    |     May 23, 2024

    Reuse your existing CSat code! Then perhaps add an option for the user to enter a comment, on how the content can be improved.

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    Knowledge-Base-Tools-Feedback.jpg
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Knowledge Base Ratings

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We would like to have an option for customers/KB article readers to rate the helpfulness of an article so that we can understand whether we're creating helpful content and where improvements should be made.
over 1 year ago in Knowledge Base 0 Launched