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181 VOTE

OpenAI / GPT integration for Front

Compose messages and summarize conversations using AI.
11 months ago in Composer 9 Launched
325 VOTE

Mobile support for calendar

Ability to access calendar in the Front mobile app for iOS and Android
over 2 years ago in Mobile 15 Launched

"Move message to a new conversation" rule action

The ability to create a rule to split conversations will be useful for users that utilize the conversation threading option and have some recurrent emails arriving on the same thread for different reasons. Today customers are forced to split those...
7 months ago in Workflows 2 Launched

Knowledge Base / Help Center

The Front Knowledge Base allows teams to create, organize, and publish a library of information to provide dependable resolutions for common or complex inquiries. The Front Knowledge Base includes a customizable site that allows customers and/or t...
over 1 year ago in Knowledge Base 3 Launched

Integrate Front Chat with knowledge base

Integrate Front Chat widget with knowledge base to make knowledge base articles searchable & navigable in the chat widget
9 months ago in Live Chat 1 Launched

Searching in a conversation thread (cmd/ctrl+f is not working)

Problem: It's hard to search in a specific conversation thread. This translates as multiple problems: Hard to search inside a conversation thread (Ctrl+f or cmd+f are not searching through the collapsed message. Also, on the browser "cmd/ctrl+f" s...
7 months ago in Search Results 0 Launched

Live chat bots

Create live chat bots that can collect information from chat visitors, answer common questions, and route conversations to the right place.
11 months ago in Front Chat 3 Launched

Contacts Auto-suggest Improvements

Improve contacts auto-suggest for Front composer so that contacts each individual user has personally emailed show up on top of the dropdown list
about 1 year ago in Contacts 4 Launched

Native WhatsApp channel integration

Send and receive messages on WhatsApp Business channels directly from Front.
almost 2 years ago in New integration requests 0 Launched

Salesforce Integration — Send Email to Salesforce — Attribution improvement

Right now, when a user is not logged into the P4 integration, email activity is attributed to the admin who enabled the integration. This causes issues with handoffs and reporting. There should be a more reliable way of attributing activity owners...
19 days ago in Existing integrations 0 Launched