ADD A NEW IDEA

All ideas

Showing 25
237 VOTE

See how a rule works during rule creation/edition

As an Admin, I want to be able to create a rule and immediately see how it impacts my inbox while I am creating the rule, so that I don't need to wait a few days to better understand whether it's behaving in the way that I need it to behave. Pleas...
over 1 year ago in Rule management / Workflows 2 Planned
155 VOTE

Create and edit calendar events on mobile

No description provided
over 1 year ago in Create New Event / Mobile 4 Planned

Ending Chat - allow agents to end chat & see when a customer abandons chat

We'll allow agents to end chats for end customers and we'll also notify agents when the visitor abandons the chat conversation.
about 2 months ago in Chatbots / Live Chat 0 Planned

[KB access control] Enable external login access for knowledge bases

Today, internal KBs can only be accessed by users logged in to Front. External KBs can be accessed by anyone with the link. We do not support custom authentication for readers to access either of these KBs.
about 1 year ago in Knowledge Base 7 Planned

Allow companies to set & enforce email signatures company wide and restrict the editing of email signatures.

Companies want to standardize their email signatures from a branding perspective. We want all users to have the same font and color scheme and to use only the company approved phone numbers [by team] and to have the proper email and website links.
over 1 year ago in Admin Experience / Signature management 1 Planned

[KB insights] Quick survey on KB article to rate if article was helpful or not and share feedback

As an admin, it is important to me that end users/my customers, can advise if a help article in the KB solved their issue or not. I want them to be able to explain if it was not helpful. That way I can update the article for future queries and kee...
about 1 year ago in Knowledge Base 2 Planned

Search filter: include/exclude attachments

Option to search in attachments or exclude them from search. Right now, they are always included.
4 months ago in Search 0 Planned

[language] AI summarize in different languages

Be able to specify the language of the Summary.
over 1 year ago in AI / AI language / AI summary 0 Planned

[KB stale article] Ability to recognize out of date KB articles and set expiration

The ability to set an "Expiration" time on articles, so after that period of time, the admin will get a notification to modify the article
about 1 year ago in Knowledge Base 0 Planned

Embedded hyperlinks for chatbot messages

Soon, chatbot admins will be able to insert embedded hyperlinks to text so messages look more professional and chatbot admins can more easily share content from other webpages in the chatbot flow. Currently it's not possible to include an embedded...
over 1 year ago in Chatbots 0 Planned