RELATED IDEAS
Option to assign through rules or keep assignment even if assignee is Out Of Office/Busy
When a teammate’s status is set to Out of Office, provide an option to allow new conversation assignments from rules and prevent unassigning existing conversations when new activity occurs.
37
MERGED
Make Automatic Unassign when OOO Optional
Some users like using the snooze function. But we may have a bit of trouble if something is snoozed but reappears while the assigned person is Out of office status. Then the thread is unassigned and we can lose track of it. Not a big emergency but...
2
Launched
It is an inbox level setting https://help.front.com/en/articles/2076#inbox_settings_section Pretty great :)
I don't see how or where this is available, can you provide more details?
Apparently this was now launched, but I still don't see such an option. See screenshot. What am I missing?
We want our team members to keep their emails assigned most times when they put an out of office up. They put out of offices up when they are traveling for work and will just be slower to respond. Or their managers handle the assignment from their assigned list. This would help so much!