RELATED IDEAS
Option to assign through rules or keep assignment even if assignee is Out Of Office
When a teammate’s status is set to Out of Office, provide an option to allow new conversation assignments from rules and prevent unassigning existing conversations when new activity occurs.
37
MERGED
Make Automatic Unassign when OOO Optional
Some users like using the snooze function. But we may have a bit of trouble if something is snoozed but reappears while the assigned person is Out of office status. Then the thread is unassigned and we can lose track of it. Not a big emergency but...
2
Planned