RELATED IDEAS
Option to assign through rules or keep assignment even if assignee is Out Of Office/Busy
When a teammate’s status is set to Out of Office, provide an option to allow new conversation assignments from rules and prevent unassigning existing conversations when new activity occurs.
37
MERGED
Make Automatic Unassign when OOO Optional
Some users like using the snooze function. But we may have a bit of trouble if something is snoozed but reappears while the assigned person is Out of office status. Then the thread is unassigned and we can lose track of it. Not a big emergency but...
2
Planned
9
MERGED
Extend Shifts functionality to include Busy status instead of just out of office.
This is useful since members of my sales team want to make sure that we get our direct communications, but I'd like the new group emails to go to the next available rep. I have a team that mixes both direct and group emails.
1
Planned
We want our team members to keep their emails assigned most times when they put an out of office up. They put out of offices up when they are traveling for work and will just be slower to respond. Or their managers handle the assignment from their assigned list. This would help so much!