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Status Backlog
Created by Guest
Created on Feb 7, 2023

OOO status should allow re-assignment but no new assignments

OOO status to allow conversations that were once assigned to a teammate to be re-assigned, but no new conversations to be assigned.

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  • Guest
    Apr 24, 2023

    When a customer reaches out for support inside the working schedule of the contact center, agents must finish that conversation/session. and send multiple promts until customer is satisfied before dropping a conversation.

    current status/lack of functionality in FRONT, makes impossible to do this since new messages into n existing conversation out of the working window will be assigned to a different agent. MAKING THE END USER TO START FROM SQUARE ONE.

    This is a direct harm to customer service, and very frustrating for the stake holders of a contact center.

    I think this is a basic one rather than a Vote improvement!