RELATED IDEAS
Use custom fields in chatbot flow
Problem
Chatbot flow messages cannot be personalized with customer data, limiting relevance to chat visitors.
Request
Support custom field variables in chatbot flow messages (e.g., {visitor.first_name}) to enable personalization.
4
MERGED
Access Contact Custom Fields in Chatbot
When initializing a Front Chat conversation, I pass some contact custom fields from my app (user-id, etc)Being able to access those passed fields in the Chatbot would allow me to perform lookups using App Requests to build more powerful workflows ...
0
Planned
absolute no brainer - the ability to personalize chat like any other medium would go a long way in getting orgs like mine to leverage/experiment with it
This is also true for our company as we have many custom variables that we would like to pull in from their personal details to company policies and so forth. That would be HUGE!