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Status Planned
Categories Chatbots
Created by Guest
Created on Jun 21, 2023

Ability to use custom fields / variables in chatbot flow

It would be helpful to be able to use custom fields / variables in chatbot flow messages like "Hi {visitor.first_name}" in order to personalize the chatbot flow more for chat visitors.

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  • Guest
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    Mar 7, 2024

    absolute no brainer - the ability to personalize chat like any other medium would go a long way in getting orgs like mine to leverage/experiment with it

  • Guest
    Reply
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    Jun 21, 2023

    This is also true for our company as we have many custom variables that we would like to pull in from their personal details to company policies and so forth. That would be HUGE!