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Status Planned
Categories Chatbots Front Chat
Created by Guest
Created on Feb 28, 2025
Merged idea
This idea has been merged into another idea. To comment or vote on this idea, please visit PRD-I-4916 Ability to use custom fields / variables in chatbot flow.

Access Contact Custom Fields in Chatbot Merged

When initializing a Front Chat conversation, I pass some contact custom fields from my app (user-id, etc)
Being able to access those passed fields in the Chatbot would allow me to perform lookups using App Requests to build more powerful workflows in the chatbot phase