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    Make conversation time format a persistent preference

    Problem The conversation list time format toggle (time of last activity vs. time since last activity) can be accidentally changed by clicking on the time display. This causes unintended format switches. Request Move the time format setting to pers...
    over 3 years ago in Settings 0 Backlog

    Reply to specific messages in chat and custom channels

    Problem In chat, social media, and custom channels, users can only reply to a conversation as a whole, not to specific messages, making it unclear which message a reply is addressing. Request Enable message-specific replies (threaded replies, simi...
    over 3 years ago in Channel API / Live Chat / Other channels 0 Backlog

    Show confirmation for HubSpot logging rules

    Problem When a rule logs a message to HubSpot, there is no confirmation that the rule executed, unlike other Front rules. Request Display confirmation when a message is successfully logged to HubSpot via a rule, similar to confirmation shown for o...
    over 3 years ago in Workflows 0 Backlog

    Export analytics as .xlsx or BOM CSV

    Problem CSV exports from the analytics tab corrupt non-ASCII characters when opened in Excel due to UTF-8 encoding issues. Request Add .xlsx export or UTF-8 CSV with byte order mark (BOM) as alternatives to standard CSV downloads.
    about 1 year ago in Exports, API and connectors 0 Backlog

    Apply 'Other' tag when AI classification fails

    Problem When AI tagging can't match a conversation to any trained tag category, no tag is applied, making it difficult to identify conversations that need manual review or indicate new tagging categories. Request Automatically apply an "Other" tag...
    over 2 years ago in AI / AI tagging 0 Backlog

    [test] AI suggested replies testing playground

    Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.
    over 2 years ago in AI / AI suggested replies (auto draft) 0 Backlog

    [measure] Analytics on AI feature usage (in API, in product)

    Situation: Today, except for AI and chat, there is no way of actually knowing how AI features are used by users for an admin. Request: Let admins know how AI features are used by their teams: be able to extract this information through an API if n...
    over 3 years ago in AI / AI tracking 0 Backlog

    Import Apple Contacts via vCard files

    Request Add support for importing Apple contacts into Front from vCard (.vcf) export files.
    over 3 years ago in Contacts 0 Backlog

    Fetch messages by Outlook message ID

    Problem There is no way to fetch messages using the common Outlook/Front message ID (internetMessageId in Outlook, message-id in Front), preventing correlation and organization of synced emails across systems. Request Enable fetching messages by t...
    over 3 years ago in Core API 0 Backlog

    Show active and archived conversations in workload report

    Request Include both active and archived conversations in workload reports for complete visibility of team activity.
    over 2 years ago in Existing metrics 0 Backlog