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Jira on-prem integration

Similar to our Jira cloud integration, enable on-prem instances of Jira to be connected to Front.
over 2 years ago in New integration requests 0 Backlog

Rule debugging: add an activity when a rule could not assign because teammates are out of office

No description provided
almost 4 years ago in Rule management 0 Already available

Show full heatmap chart when popped out

For the heat map, would be nice to not have to scroll, (so one could take a screenshot for reporting), or if the table image was exportable.
over 1 year ago in Existing metrics 0 Backlog

Modify or Disable '/' Template Shortcut

Many companies or organisations use external software that is reliant on character shortcuts, such as '/'. This can conflict with Front's own built-in '/' shortcut for Templates. Allowing modification of this character or the option to disable thi...
over 1 year ago in Composer 0 Backlog

[measure] Track conversation tagged by AI in export

Situation: As an admin, I want to be able to check / track conversations that have been tagged by AI so that I can audit them. Today, it is only possible to see them as part of the search when clicking on "View" inside the rule selected tags tab. ...
over 1 year ago in AI / AI tagging / AI tracking / Exports, API and connectors 0 Backlog

Add variables for scheduling links in signatures

We have a hacky workaround for this using Teammate custom fields, but we'd love to be able to include a user's scheduling link in a signature via a variable (perhaps this also requires a way for a user to specify a default scheduling link?)
over 2 years ago in Scheduling Links / Signatures 0 Backlog

Zoom Chat

Allow zoom chat to be a channel
over 2 years ago in New integration requests 0 Backlog

Configure Instagram to log DMs & Comments into separate inboxes

We have recently been posting more clips from our podcast on our IG which has been helpful to drive engagement with more comments. However, our Front IG integration/inbox is now very busy with comments. It would be ideal to have the comments and D...
over 2 years ago in Existing integrations 3 Backlog

Cmd + click (or ctrl+click) to open in a new tab

My suggestion is pretty straight forward and easy to setup : I would like to be able to open things (like settings) in a new tab by right clicking and selecting the option, or cmd+click like in every other websites. My problem is when I want to cr...
over 2 years ago in Core Product Experience 0 Backlog

Adding Touched Conversations to Workload tab in Analytics.

Our team is a load balancing team so touched conversations is more useful to us as a lot of internal comment and drafts are used instead of replies.
over 1 year ago in Existing metrics 0 Backlog