All ideas

Problem Teams need a way to store partner or customer notes and important links together on a conversation thread. Currently, this information gets scattered across internal comments and emails, making it difficult to find and reference. Request A...

Request Lock conversation subjects to prevent accidental or unwanted changes to the conversation title.

Problem When displaying team analytics on a shared office screen, the data becomes stale without manual page refreshes. Request Enable automatic page refresh on the analytics view so displayed data stays current.

Problem Notification rules apply to all incoming messages (email, chat, etc.), making it difficult to distinguish chatbot submissions from other message types. Request Allow users to create distinct notification rules specifically for chatbot subm...

Problem The required tags dialog opens without focus on any field. Teams must use the mouse to click the first tag field before typing. This friction compounds when multiple tags are required to be filled in sequence. Request Auto-focus the first ...

Problem In chat, social media, and custom channels, users can only reply to a conversation as a whole, not to specific messages, making it unclear which message a reply is addressing. Request Enable message-specific replies (threaded replies, simi...

Problem When a rule logs a message to HubSpot, there is no confirmation that the rule executed, unlike other Front rules. Request Display confirmation when a message is successfully logged to HubSpot via a rule, similar to confirmation shown for o...

Problem It is difficult to visually identify which message in a conversation is currently being viewed or focused on. Request Apply a darker or distinct visual highlight to the current message to improve visibility.

Situation: Today, except for AI and chat, there is no way of actually knowing how AI features are used by users for an admin. Request: Let admins know how AI features are used by their teams: be able to extract this information through an API if n...

Request Add support for importing Apple contacts into Front from vCard (.vcf) export files.