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    Make P2 time format a personal preference

    In P2, teammates can toggle the time format between time of last activity and time since last activity. Toggling is done by simply clicking on the time. Since it is easy to mis-click on the time, the format can easily change. If we move this setti...
    over 2 years ago in Settings 0 Backlog

    Expand Context Link pattern matching logic for multiple character classes

    Being able to add multiple character classes to the string that Front targets in contextual linking. Maybe by having some "and/or" logic. For example, Inv: [Letters or digits] OR [letters-digits]. Use case. We get multiple different types of invoi...
    over 2 years ago in Developer Platform 0 Backlog

    Reassign custom fields pointing to a teammate to another user

    Today when a user is disabled, the account remain assigned to that user in Accounts. If their manager remembers that there are accounts assigned to a departed user, they will give me a back up user or a lits of user to re-assign accounts to. To co...
    over 1 year ago in Accounts Manager / Admin Experience 0 Backlog

    Allow owners of individual inboxes or their company admins to transfer ownership of those inboxes to another user

    Currently, users have to reach out to support to request an individual inbox's ownership transfer to another user. They can easily delegate their individual inboxes to users, and I feel like it'd make sense to grant the ability to fully transfer o...
    over 2 years ago in Admins can control more teammate settings 0 Backlog

    HubSpot integration - populate Assigned To variable when logging emails

    When we send an email through Front and use the HubSpot integration and logging rule to log to HubSpot, the email is marked as "unassigned" on HubSpot's end and we are unable to assign it after the fact. Because these emails are unassigned, they a...
    over 2 years ago in Existing integrations 0 Backlog

    HubSpot plugin - prevent logging to teammates' HubSpot contact records

    When using HubSpot plugin, Front logs all emails, sent and received, to your teams' contact records. We don't need these logs on our own contact records. I would love for the HubSpot logging to skip logging to contacts in your own domain, or at le...
    over 2 years ago in Contacts 0 Backlog

    Integration with Dialogflow in Chat

    It would be nice to integrate Google Dialogflow into our chat offering in the way Twilio Flex currently does https://www.twilio.com/blog/flex-dialogflow-cx-digital.
    over 2 years ago in Front Chat 0 Backlog

    Query metrics for a specific conversation

    Both: In app (could be in a conversation's details) And through the API (directly in the response, without having to request an export)
    almost 4 years ago in Investigation features 0 Backlog

    [language] Similar conversation to support more languages

    Situation: Similar conversations only supports English because the embedding are in english for now. Request: Support more languages
    over 1 year ago in AI / AI similar conversations 0 Backlog

    Add 1 hour timeslots with the "Insert meeting times" button

    Right now, Front's "Insert meeting times" button only suggests 30-minutes timeslots, even when 1 hour-long or 2 hour-long timeslots are selected, with the matching duration of the timeslot selected in the modal. I think the inputted duration of a ...
    over 2 years ago in Scheduling Links 2 Already available