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Make Front available on Chocolatey

Currently, Front cannot be installed at machine-level and then be updated by local non-admin users. We want to install at machine-level so that we can use a package manager like Chocolatey to keep the software update via remote management software...
over 2 years ago in Client Platform 0 Backlog

Create an appointment from an email

Be able to create an appointment from an email and info from the email is automatically populated in the email. It could also add the person who sent the email as a guest or guest suggestion.
over 2 years ago in Cal/scheduling efficiency 0 Backlog

Option to add inline images in messages via the API.

When creating a message, it would be great to have an option to add inline images in the messages. Maybe an extra parameter (hash map) which can be given to the create message request. This map would have a structure like {CID1: BASE64_ENCODED_IMA...
over 2 years ago in Developer Platform 0 Backlog

Improve the analytics available to agents ("Me" workspace)

No description provided
over 1 year ago in Insights - Other 0 Backlog

Add "View in Front" button to header or hyperlink subject line

For Front email notifications, it'd be great if the 'View in Front' button existed in the header somewhere. When a thread gets too long, you have to click 'View entire email' in Gmail to display that button. Even if something like the subject line...
over 2 years ago in Notifications 0 Backlog

Share drafts by default when creating a new conversation

"Shared draft" as default behaviour for a shared inbox (instead of personal draft) – when creating a new conversation (via compose button), not only on reply. Example: we have a shared inbox e.g. "accounting". we draft invoice emails sometimes wee...

Co-owning scheduling links

I would like to share ownership of the scheduling links with other team members for when I am out of the office or need a team member to manage to scheduling link.
over 1 year ago in Schedule - manage your calendar 0 Backlog

Login-controlled support form

We want to authenticate our customers when they create a support ticket on our contact form. The best implementation for this in our organisation would be to have a login-controlled support form page similar to the existing login-controlled KB tha...
over 1 year ago in Form 0 Backlog

Rule debugging: add an activity when a rule could not assign because teammates are out of office

No description provided
almost 4 years ago in Rule management 0 Already available

Leverage information from external database in chatbot flow

We would like to be able to leverage data from an external database (like an order system) in the chatbot flow to be able to automatically deflect questions that could easily be answered with information from the database. Ex) Customer: What's my ...
over 2 years ago in Chatbots 0 Backlog