All ideas

Problem There is no way to fetch messages using the common Outlook/Front message ID (internetMessageId in Outlook, message-id in Front), preventing correlation and organization of synced emails across systems. Request Enable fetching messages by t...

Request Enable rule support for imported conversations to extend automation capabilities to conversations brought in from other platforms.

Request Add a native Totango integration to Front, enabling customer success teams to track customer health and engagement alongside conversations.

Problem When a team member changes their status to out of office, conversations assigned to them remain in their inbox, preventing distribution to available team members. Request Automatically unassign conversations and redistribute them to availa...

Request Use Front's API to programmatically pin or unpin comments within conversations.

Problem Conversations automatically reopen when their linked Jira issue status changes, causing handled issues to reappear in the inbox. Request Add settings to control when conversations reopen during Jira status changes, such as preventing reope...

Problem PEC (Posta Elettronica Certificata) emails are not natively supported. Instead of displaying the email directly, they appear as attachments with an XML certificate, complicating the reading experience. Request Add native support for PEC em...

Problem Bump settings only apply to shared inboxes, limiting the ability to manage email priority in personal inboxes, especially for outbound replies. Request Extend bump functionality to personal inboxes.

Problem Currently, only the last page visited before starting a chat is visible. Request Show the complete navigation path that led the user to initiate the chat.

Problem Application Objects only match single-line text patterns. Multi-line content like trip reservations (Leg 1 LAX - SFO, Leg 2 SFO - PDX) or logistics stops cannot be extracted, requiring workarounds with Dynamic Variables. Request Extend App...