Expand macro visibility conditions
Problem
Macros can only be made visible based on inbox assignment, limiting control over when macros appear to teammates.
Request
Add additional visibility conditions for macros based on message content, sender, or other message attributes to give teammates more control.
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ADMIN RESPONSEJul 21, 2026
Your idea is now live and open for voting.
Yes please. Another example, if I have a macro designed for unassigned conversations, it's not applicable after the conversation is assigned. It just gets in the way of the other macros after it's already been assigned.