Existing integrations

Problem Our team needs to maintain contacts in both Front and Dialpad, which means updating contact information twice whenever it changes. Request Enable two-way contact syncing between Front and Dialpad so we can use Front as our single source of...

Problem: JIRA cards are created in one project space and later migrate to another for certain teams to work on, which changes the ticket's URL. Front treats the old and new URLs as separate, unconnected issues. This means conversations linked befo...

Request Enable two-way messaging with WhatsApp group conversations through the Front platform.

Problem HubSpot sync currently only includes new messages sent after the integration is enabled, leaving all historical Front conversations out of the CRM. Request Allow teams to synchronize all historical Front messages to HubSpot, not just new i...

Problem Multi-department and multi-organization companies need different instances or workspaces for the same app, but app authorization is only available at company level. Request Allow apps to be authorized at workspace level so different teams ...

Problem Rules can't be triggered by emoji reactions, making it difficult to route conversations based on user actions like emoji flags in integrated channels. Request Add a rule trigger for when an emoji is added to a message so conversations can ...

Problem Need to SMS multiple customers on the same conversation, similar to managing multiple email recipients. Request Integrate with Twilio Conversations API to enable group text messaging functionality.

Problem When a message from Slack is imported into Front, subsequent edits made in Slack are not reflected in Front, causing outdated information to be displayed. Request Sync message edits from Slack channel messages so Front shows the latest ver...

Request Start conversations with WhatsApp groups directly from Front, enabling group communication through the messaging platform.

Problem Private Slack channels cannot be imported. Request Support importing private Slack channels.